Luis Tinoco | Page 9

I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

by Nana Verified Customer Verified Customer

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Luis always kept me updated about my car. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. More

by GAYLEBUELL Verified Customer Verified Customer

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Stated incorrect issues with my car when I take my car into a different VW dealership for every 6 month maintenance. I won’t be back into a different VW dealership for every 6 month maintenance. I won’t be back More

by TIMOTHY.SAMPSON Verified Customer Verified Customer

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Very well appointed and maintained. The staff is always friendly and very cordial. Always a great experience. The staff is always friendly and very cordial. Always a great experience. More

by valeriepavlov Verified Customer Verified Customer

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Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

by Kay Verified Customer Verified Customer

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Luis is awesome, great service provided a loaner for me to get around while vehicle was in service , always kept me updated with my vehicle. Thank you to get around while vehicle was in service , always kept me updated with my vehicle. Thank you More

by JORGYRODRIGUEZ Verified Customer Verified Customer

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The team was very communicative throughout the process. Very transparent and looking to help. I’ll come back. Very transparent and looking to help. I’ll come back. More

by SCOTT_CAMPANA Verified Customer Verified Customer

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They have recently remodeled the dealership and it’s looking really nice. Service with Luis Tinico and co. has always been superb. looking really nice. Service with Luis Tinico and co. has always been superb. More

by Adam312 Verified Customer Verified Customer

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Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. and satisfaction from direct contact, Luis Tinoco. More

by tlee Verified Customer Verified Customer

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