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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 18

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

Write a Review

395 Reviews of Luis Tinoco

January 26, 2023

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Employee Rating

They did a great job it was for an oil change and inspection. Informative too More

by JCHARENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 25, 2023

Dealership Rating
Employee Rating

The service department addressed my recent issue in a timely and efficient manner. I've been a long time customer of this dealership from the time it was under different ownership and management. More

by WESTCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

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Jan 26, 2023

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

January 22, 2023

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Employee Rating

Customer service gentleman was super on top of things. Efficient and communicated clearly at all times More

by GNOYER
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot, Miguel Meza

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Jan 23, 2023

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

January 19, 2023

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Employee Rating

Had some difficulties along the way but Mark was amazing and Julian was able to eventually make things right. More

by Jpweber23
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mike Szafraniec, Julian Perez , Fernando Castaneda, Miguel Meza, Mark Newton

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Jan 20, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Julian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 16, 2023

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Employee Rating

Very good customer service and very polite. plus made sure I was taken care of going to work and More

by lisa.gonzales64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team, Lisa. We're glad to hear we delivered such a great experience!

January 14, 2023

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Employee Rating

Didn't complete the service as expected. After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled app More

by Jordin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 18, 2023

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to Vale Barrera 312-628-4848. Thank you!

January 11, 2023

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Employee Rating

Able to conveniently schedule appointments when speaking directly with a service rep. This location is always out of loaner vehicles though. More

by VWdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 11, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 05, 2023

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Employee Rating

Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

by ckhaggerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

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Jan 06, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

Jan 06, 2023

ckhaggerty responded

Thank you I also called corporate VW, and complimented VW of Chicago on the outstanding job, during the holiday seasons and emergency situation we were in.

December 29, 2022

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Employee Rating

They did a great job taking care of my vw atlas on a short noice More

by MOHSN129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

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Dec 30, 2022

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 01, 2022

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Employee Rating

Excellent servicio y el personal muy amables y rapido el trabajo muy convenientece la localidad. More

by ADRIANAQUINTANA699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2022

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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