Luke Clearwater | Page 158

Great service & friendly staff! Per usual, the service on my vehicle was done in a timely fashion and everything was explained to me in detail. The staff was and always is very frie Per usual, the service on my vehicle was done in a timely fashion and everything was explained to me in detail. The staff was and always is very friendly. I will continue to go back to Tynans for service and I will continue to recommended the dealership to several others. More

by Andres Galvez Verified Customer Verified Customer

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Excellent service and trustworthy. I will continue to bring my vehicle to this dealership. The coffee in the waiting area is terrible though. But it is nice they give and trustworthy. I will continue to bring my vehicle to this dealership. The coffee in the waiting area is terrible though. But it is nice they give refreshments. More

by HMROST Verified Customer Verified Customer

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Great Service! Tynan's has always done the services on my vehicle. They are the Best! After the service, they wash my Murano and bring the keys to the waiting room. Tynan's has always done the services on my vehicle. They are the Best! After the service, they wash my Murano and bring the keys to the waiting room. More

by MIKE.TYNAN Verified Customer Verified Customer

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Warranty Overall experience was ok. Asked question of a service writer, and I felt I was treated rather rudely. My original service person was very good Overall experience was ok. Asked question of a service writer, and I felt I was treated rather rudely. My original service person was very good More

by Mtmulcahy Verified Customer Verified Customer

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Blown away!! Rich, Adnan and Luke are just amazing. They treated me like family and listen like a good friend. They helped me get a rental car even though it’s t Rich, Adnan and Luke are just amazing. They treated me like family and listen like a good friend. They helped me get a rental car even though it’s the end of their business day without complaint or attitude, and assured me that they would get my car looked at and a timely fashion. They did just that and kept me well-informed and updated on the progress of my car repairs. Even once the job was done and another problem popped up they came to my rescue. I would highly recommend them to anyone needing to have their car serviced. they are a great group of guys! More

by SHENNA.NICHOLS Verified Customer Verified Customer

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Slow express service I took my 2016 Nissan rogue in for an oil and filter change. The whole process took 90 minutes which resulted in Me having to inquire on the status of I took my 2016 Nissan rogue in for an oil and filter change. The whole process took 90 minutes which resulted in Me having to inquire on the status of my vehicle. I found out it was sitting in the parking lot out front and the paperwork was sitting on the desk at the cashier. The staff had no problem leaving me sitting in the waiting room while my vehicle had been finished for sometime. I may or may not return to this dealership for future service . More

by ELLIOTTE45 Verified Customer Verified Customer

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Great customer service Very informative and knowledgeable. Kept me in the loop about what they were working on! They even cleaned my car at the end of my service appointment Very informative and knowledgeable. Kept me in the loop about what they were working on! They even cleaned my car at the end of my service appointment. More

by MTYNAN Verified Customer Verified Customer

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Tynans service Tynans is the Nissan shop to go to when it comes to excellent work and fair price. I have never had to error about the work that they do on my Armada. Tynans is the Nissan shop to go to when it comes to excellent work and fair price. I have never had to error about the work that they do on my Armada. More

by RAUL.ENCARNACION Verified Customer Verified Customer

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Ask for Brian Laatsch!! I had asked for Brian Laatsch, the service advisor I had spoken with before. Instead, I got Luke Clearwater. I expected everybody to be equally profes I had asked for Brian Laatsch, the service advisor I had spoken with before. Instead, I got Luke Clearwater. I expected everybody to be equally professional, so I didn't make a fuss. I have never been left feeling so uncomfortable and so uneasy leaving my car with an alleged trusted dealer. My first encounter with Luke, I thought he was snide and very insulting. His tone made me feel low and unintelligent in the way he asked if I had looked under my car lately. From that point on, his condescending and snarky attitude never waived. His unprofessional approach was relentless and it took going to his manager to acquire photos of the damages on my car to submit an insurance claim. He said "that's what the adjuster is for." My insurance company was very busy with other customers and could not send an adjuster very quickly. We had to wait a business week for them to come by. Luke figured he could call my insurance company himself and get them there faster because "he's not making any money with my car just sitting in his parking lot." The adjuster did not come any quicker than he demanded. When he did arrive the next week, Luke was talking to him as he saw me coming into the bay. He walked off after saying, "Oh, well there's the customer." I guess somewhere along the line, I stopped having a name. Each time thereafter that I had to deal with Luke, there was always a "misunderstanding." My loaner car was referred to as a rental and I found out through my insurance company that he had billed them for me using the loaner car while mine was being serviced. (I bought my car here) He insisted that I check my mail immediately to find a check from my insurance company. There was supposed to be a direct payment, so I was not expecting to see a check. Sure enough, that's where my insurance company had failed and there was a check. Luke made me rush to find the issuing bank so that I could cash it. Again, Luke made it clear that Nissan was NOT going to pay for my rental car waiting for the check to clear. I had already secured another rental car and turned in my loaner because he told me my car would be there the next day. The next morning, I called my bank and arranged it so that the money would show immediately available and I attempted to pay Luke. Luke gave me another one his classic, snarly looks and said that there was a "misunderstanding" and that they were "shooting for" my car to be ready that day. He said it could be a few more days if he found any other problems upon inspection. My car was not there and he could not accept payment because he had no completed paperwork. If problems were to arise, then why did he agree to the amount the check was issued for? I told him I already got another rental car and turned in his loaner. Hours later, I got a voicemail from him. Magically, my car was ready. Imagine that. I picked my car up the next day and he mentioned the "misunderstandings" that occurred. NOBODY misunderstood anything. I know what he told me and he kept changing his story to make me the bad customer. I was able to work with Brian upon pick up, as Luke showed me no acknowledgement. Thank GOD!! Brian was so helpful and professional and helped me understand what was going on, what needed to happen and basically all the "aftercare" of getting my car back. He followed up with me after another repair was completed elsewhere and personally worked with me by riding and driving my car to address a different issue. It was a simple fix that was completed within an hour and he drove my car himself to assure that the problem was resolved. While my car was getting washed and detailed, he showed me on another car what mine was doing and where the issue was. My car has been running smoothly even since. Luke would have never done that. He probably would have just told me it was another misunderstanding. I cannot thank Brian enough for helping me get through this stressful ordeal while having my lifeline being out of commission. He took so much weight off of my mind and I was very confident in his ability and desire to take care of me. He is always pleasant, helpful and accommodating. No one better deserves the highest accolades and recognition for outstanding, above and beyond customer service. Brian is a true professional and the kind of person that draws customers back and makes them want to bring their friends to create new customers. Luke needs a replacement and an alignment on his attitude because he will make you feel less than human. I feel like he thinks women shouldn't drive and xxxx me for not noticing my undercarriage damage that gave no indicator of any issues. If only to work with Brian again would I ever go back there. Otherwise, I may never even buy a Nissan again. More

by akernan Verified Customer Verified Customer

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fast friendly service!!! everyone bends over backwards for me & always a pleasure. only had a oil change & tire rotation but I have always been treated like family there & tha everyone bends over backwards for me & always a pleasure. only had a oil change & tire rotation but I have always been treated like family there & that's why I always return!!! More

by KMILLER18 Verified Customer Verified Customer

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