Lyle Carmichael | Page 2

Emma was very knowledgeable and helpful! She did a great job explaining various aspects of my new CRV, and assisted in getting me a good price She did a great job explaining various aspects of my new CRV, and assisted in getting me a good price More

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Chloe was very personable and knowledgeable. She was friendly and worked with us. Chloe was a pleasure to work with. She was friendly and worked with us. Chloe was a pleasure to work with. More

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Emma was very nice and patient. She responded to our requests and got answers when she wasn’t sure herself. She wasn’t pushy and was very polite, thorough and attentive. As with man She responded to our requests and got answers when she wasn’t sure herself. She wasn’t pushy and was very polite, thorough and attentive. As with many young people today she did use the term “you guys” too much. The Dealership needs to improve it’s lengthy process—customers sitting around waiting too long & salespeople should not have to run back and forth to the managers’ desk so much. The first manager that talked to us was professional and helpful as it was the first time we were buying an ev. Finance Manager is a good guy. He understood my frustration and helped move things along. Emma brought final papers to our home to sign which was very nice! Car was cleaned up very nicely for delivery. More

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It is very pleasure to purchase car from you your support to customer is really appreciated and we also see you firt for any such opportunity to customer is really appreciated and we also see you firt for any such opportunity More

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Chloe is absolutely awesome! Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well as sincere kindness. When this car was totaled in an accident on April 29, 2024 we went the very next day to Heritage Honda and met with Chloe. She was just as personable and helpful as we had experienced last year. We asked for an identical 2024 model and we got it! She was able to secure it from a sister dealer. Just one day after the accident, we were driving a brand new 2024 Honda Accord Touring Hybrid! Chloe goes above and beyond to assist her customers. They become family to her! More

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Chloe is a kind and conscientious person. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. Thanks Chloe! More

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Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowin We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car. More

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Eyo was extremely helpful and knowledgeable; he answered all of my questions about the vehicle and the buying process thoroughly. This was the best car purchasing experience I’ve ever had, and I wouldn’t he all of my questions about the vehicle and the buying process thoroughly. This was the best car purchasing experience I’ve ever had, and I wouldn’t hesitate to recommend Eyo to anyone in the market for a car. More

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Dealership gave me a good deal. Honor is extremely friendly. She was helpful. She is a great sales person. Honor is extremely friendly. She was helpful. She is a great sales person. More

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Honor was great! She was very helpful and knowledgeable. Dealership was very professional and helpful! Would 100% recommend! She was very helpful and knowledgeable. Dealership was very professional and helpful! Would 100% recommend! More

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