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Mack Williams
Mack Williams at Nissan of Cool Springs

Mack Williams

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Mack Williams

September 28, 2026

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Employee Rating

My service was fantastic. The entire team is wonderful. I bought my car there and I get a service there everytime!! More

by John Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy, Melissa Potts, J.R. Richardson, Willie Phillips, Patrick Robertson, Wyatt Green, Jeremy Luvert

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September 22, 2026

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Employee Rating

The service was excellent. Especially the service provided by Big Mac, he totally exceeds expectations! More

by SLB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2026

Nissan of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2026

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Employee Rating

Mack the Service advisor is amazing and did a great job this recent time. They also have a new “Costumer Service Liason” in the waiting area to get status for you or help you with anything so that’s a nice More

by cld2go
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2026

Nissan of Cool Springs responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 07, 2026

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Employee Rating

Service Dept is Great. I’ve had issues with the sales department in the past. More

by alisay40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elaine & Holly

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Sep 09, 2026

Nissan of Cool Springs responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (615) 619-8079 when you have a chance. Thank you, and we look forward to hearing from you.

August 31, 2026

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Employee Rating

Had issues with technicians not properly completing inspections, but they did a good job this time around. Will return for future services. More

by bsimardrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2026

Nissan of Cool Springs responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 619-8079 to share more details about your visit so we can make things right.

August 27, 2026

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Employee Rating

Mack has integrity and is honest, which is rare in the auto service industry. I appreciate that he treats people with respect and because of that, I will be back for my service at this dealership. More

by Lynnekness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elaine

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Aug 30, 2026

Nissan of Cool Springs responded

Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Mack will be very happy to hear about your kind words and high star rating! If you have any further questions, please don't hesitate to reach out!

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