Preston Rhoads
Preston Rhoads at Nissan of Cool Springs

Preston Rhoads

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Preston Rhoads

November 09, 2026

Dealership Rating
Employee Rating

Was very informed of what was going on and did not take longer than what I was told More

by mnortonii86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2026

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500

November 05, 2026

Dealership Rating
Employee Rating

Great service! !!thank you for your help itt was fast and professional. I will come again More

by Melanie.hicks3123@gmail.com
Recommend Dealer
Yes
Nov 06, 2026

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 30, 2026

Dealership Rating
Employee Rating

I had an appointment for 10:45 I got there 10 minutes early I checked in and I was told I should wait 2 and half hours I said okay, I was hoping since I had appointment they may look it little sooner but More

by Nina
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Recommend Dealer
No
Nov 05, 2026

Nissan of Cool Springs responded

Hi Nina, we regret to hear that you had this experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 619-8079 and we will do our best to make this better.

October 21, 2026

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Great guys everytime I go in! Preston in the service department is always nice and professional. Cameron in sales is just as good! I always feel as though I’m taken care of amid t More

by AWhittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2026

Nissan of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2026

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Employee Rating

Preston’s customer service was commendable. I was given updates on my car while I waited and the waiting room was comfortable while I waited for the completion of my car. More

by pmckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2026

Nissan of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Nissan of Cool Springs we are always striving to do better than your last visit. Regards, Mark Hepler (615) 790-2500

October 09, 2026

Dealership Rating
Employee Rating

The people here took great care of my car and was always attentive to making sure I had updates if I needed any. More

by naomi.hopper324
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Holly

Oct 13, 2026

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 08, 2026

Dealership Rating
Employee Rating

Top Shelf, very professional and customer oriented. Get in and out quickly for service and awesome attention to detail More

by tomturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2026

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!  Regards, Mark Hepler (615) 790-2500

October 03, 2026

Dealership Rating
Employee Rating

The service rep Preston was outstanding! Awesome service! Also, the car rental lady was awesome as well More

by mikekakassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2026

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Mark Hepler (615) 790-2500

September 25, 2026

Dealership Rating
Employee Rating

Great service technicians! Fair prices! They always offer discounts, as well! I highly recommend service from this dealership! More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2026

Dealership Rating
Employee Rating

Nissan Cool Springs is very clean, trustworthy, reasonably priced, and every employee was very friendly. More

by Kpbarker333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Regards, Mark Hepler (615) 790-2500

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