Mackenzie Hansen
Mackenzie Hansen at Lenoir City Ford, Inc.

Mackenzie Hansen | Page 18

Manager

Lenoir City Ford, Inc.

775 US-321
Lenoir City, TN 37771

4.9
289 Reviews
4.9

289 Reviews

Write a Review

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

289 Reviews of Mackenzie Hansen

April 09, 2024

Dealership Rating
Employee Rating

The best dealer ship I've ever done business with. Sales where top notch. Everyone was very helpful and friendly More

by Derickmercer786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay, Charles Algieri-McCarthy , Brittanie McKee

April 03, 2024

Dealership Rating
Employee Rating

Cecil Ball was amazing! !!! He spent the time to help us figure out all the options of our new Lincoln. He was kind and extremely helpful. Lenoir City Ford is the BEST. W More

by VANONIDIANNA1959
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cecil Ball

March 17, 2024

Dealership Rating
Employee Rating

Amazing experience! Thank you David Bentley for everything you did to get us in the Expedition Timberline! She is a beauty!!! More

by ARH674
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bentley , Chris Kleman

March 08, 2024

Dealership Rating
Employee Rating

Everyone was kind and explained everything and the reasons why. My salesman, Pete went above and beyond to help me and I’m so grateful for his kindness, commitment and communication all along the way. More

by MEDWARDS051078
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay , Chris Kleman

March 05, 2024

Dealership Rating
Employee Rating

Good experience. Was aggravated that they took the money upfront before I saw the truck and knew I was paying for it but didn’t have the title ready for me. Otherwise More

by grahamcattle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Hidalgo

February 29, 2024

Dealership Rating
Employee Rating

I was very impressed with the personal attention and customer care provided during this process. Above and beyond what I expected; meaning I stopped expecting this kind of service from a dealer. Wow wha More

by Brenda25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Newman Brandon, Daniel Marshall

February 13, 2024

Dealership Rating
Employee Rating

Everyone here was really great helped me get into something that had everything I wanted and helped me get approved and financed and out the door fast! Would highly recommend! Thanks for helping you More

by humphreyalisha1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrea Mejia , Newman Brandon, Daniel Marshall

Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

February 07, 2024

Dealership Rating
Employee Rating

Everyone involved in the purchase of my '22 Shelby GT500 was simply amazing!! This was hands down the best car purchasing experience I have ever had in my entire life. I never had to reach out for updates More

by CYOUNG9799
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrea Mejia , Chris Kleman

Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 05, 2024

Dealership Rating
Employee Rating

We had an amazing experience working with Brittanie McKee @ Lenoir City Ford. She was professional and knowledgeable, no pressure! She was helpful with financing and got us into a beautiful new Edge ST whi More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Kleman, Brittanie McKee

Feb 17, 2024

Lenoir City Ford, Inc. responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

February 04, 2024

Dealership Rating
Employee Rating

Didn't service vehicle rushed to sell it to meet 3 of 4 wheels out of balance it was out of alignment called to have it serviced 3 days after buying told me I had to pay for it then talking to sunny he was More

by hhscapesllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sonny Wolfenbarger, Cecil Ball , Chris Kleman

Feb 06, 2024

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

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