Mackenzie Hansen | Page 19

Lenoir City Ford, Inc. responded

Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Lenoir City Ford, Inc. responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

Lenoir City Ford, Inc. responded

Hi Jordan, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

Lenoir City Ford, Inc. responded

Thanks for the feedback.

Lenoir City Ford, Inc. responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Lenoir City Ford, Inc. responded

Hi Nora, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Lenoir City Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Lenoir City Ford, Inc. responded

Thank you for the positive feedback. We look forward to serving you in the future.

Lenoir City Ford, Inc. responded

Thank you for the kind words. It is always our goal to deliver the highest level of service possible.

Lenoir City Ford, Inc. responded

We are glad your visit with us was positive and that you were able to get the vehicle you wanted. Thank you for your business.