Manny Henshaw | Page 10

Outstanding service....Extremely professional and considerat Since its inception, this dealership has become extremely efficient. The personnel are extremely knowledgeable and helpful, with the workflow specifi Since its inception, this dealership has become extremely efficient. The personnel are extremely knowledgeable and helpful, with the workflow specifically designed to enhance the customer experience. More

Report | Print

Never Fails! Manny has been consistent from day 1. Always courteous, accommodating and informational! We’re always comfortable that he gives us the best suggestio Manny has been consistent from day 1. Always courteous, accommodating and informational! We’re always comfortable that he gives us the best suggestions and solution for our car! Keep it up! More

Report | Print

Great experience Top notch service. Temecula Mercedes truely understands the meaning of customer service and applies it in their business philosophy. I will never buy Top notch service. Temecula Mercedes truely understands the meaning of customer service and applies it in their business philosophy. I will never buy a car elsewhere. More

Report | Print

2015 Mercedes features I guess one has to purchase the vehicle there to get that 5 stars services First time buyer of a used Mercedes Benz 300 so, I had questions about ho I guess one has to purchase the vehicle there to get that 5 stars services First time buyer of a used Mercedes Benz 300 so, I had questions about how the car features work . Why wasn't the rear view camera working. The service guy stated that there wasn't a camera installed. My first expression with the service guys outside was very helpful and listen to my issues. But, one suggested to talked to a service advisor believe his name was Justin. His facial expressions didn't seem thrill and discussing the issue with him was very vague and quick. So, another service guy Manny came up and sent out Sales Consultant Alex. He stated, that 2015 car wasn't equipment with a rear view camera. I was surprised.😯😏 My overall experience was ok but was looking for more Mercedes friendly environment. Even though, I purchase the Mercedes from CarMax treatment felt like, ",why are you here" alone. It all about sale (profit) then the customer service satisfaction. I was pass on to four different Mercedes representatives wherefore, I knew my present wasn't welcome. I still don't know where to report for service. But, will contact the Mercedes Corporation. More

Report | Print

Service Visit I came in for an annual service visit and had a great experience with all the staff and Manny Henshaw my service advisor. I highly recommend him. I came in for an annual service visit and had a great experience with all the staff and Manny Henshaw my service advisor. I highly recommend him. More

Report | Print

Easiest Experiance Alex made my experience quick and painless and did a lot of the leg work before I even arrived so my visit was in and out. Everything was as discuseed Alex made my experience quick and painless and did a lot of the leg work before I even arrived so my visit was in and out. Everything was as discuseed on teh phone and all to my satisfaction. I highly recomend working with Alex and I will do so in the future. More

Report | Print

My review Pretty friendly helpful staff for the most part. Especially sales department. Didn’t care for someone in service though. I’ve considered returning the Pretty friendly helpful staff for the most part. Especially sales department. Didn’t care for someone in service though. I’ve considered returning the car because of it. More

Report | Print

Exceptional service experience While traveling, our C250 experienced a problem with the fuel delivery system. The service department understood our situation and was able to fit us While traveling, our C250 experienced a problem with the fuel delivery system. The service department understood our situation and was able to fit us in right away. Manny, our service representative, was very aware of our need to continue on our journey as soon as possible. In a couple of hours we were back on the road. During our wait, the staff went out of their way to make sure we were comfortable and kept us updated with the status of the repair. Even though we were out of state residents and did not purchase our vehicle there, we were treated like royalty. We have never experience such courteous service anywhere! Thank You, Mercedes-Benz of Temecula. More

Report | Print

Professional They got to us right away, explained everything and got the vehicle done quickly. Manny was very professional and polite. I would recommend the serv They got to us right away, explained everything and got the vehicle done quickly. Manny was very professional and polite. I would recommend the service center to my friends More

Report | Print

2/8/2018 Worked with Manny on Service B, some leaks that were covered under warranty, new brakes, and windshield calibration. He was very helpful and helped m Worked with Manny on Service B, some leaks that were covered under warranty, new brakes, and windshield calibration. He was very helpful and helped me make the best decisions for my vehicle and for me financially. More

Report | Print