Manuel Cruz | Page 9

Did the required job, but customer service was terrible and very slow. Car left with trouble on the sunroof and the follow-up quality is very poor. and very slow. Car left with trouble on the sunroof and the follow-up quality is very poor. More

by bkim20 Verified Customer Verified Customer

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Manny was great and the staff was very welcoming and friendly from start to finish. friendly from start to finish. More

by narekfeschyan Verified Customer Verified Customer

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Manuel Cruz was super helpful and friendly! This is the second time he’s helped me with my car service. He provided great customer service ! This is the second time he’s helped me with my car service. He provided great customer service ! More

by melanieminas Verified Customer Verified Customer

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Rafy and Ray are very easy to deal with. . no fuss and excellent service. We got our freebies too. Five Star ⭐️!! . no fuss and excellent service. We got our freebies too. Five Star ⭐️!! More

by scanicosa Verified Customer Verified Customer

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Manny has been A+ every single time I have taken my car to Pacific BMW. He has always maintained a positive attitude, helps get you checked in and out quickly, and everything in between. Employees like Man to Pacific BMW. He has always maintained a positive attitude, helps get you checked in and out quickly, and everything in between. Employees like Manny are what make companies standout. Manny deserves credit and recognition for what he does day in and day out. Thank you! More

by CARLOGASPER Verified Customer Verified Customer

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Everyone was friendly and professional. Manny was patient and answered my questions about my x5 thoroughly. Overall a great experience. Manny was patient and answered my questions about my x5 thoroughly. Overall a great experience. More

by Tamuja2 Verified Customer Verified Customer

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Awful service department. They took 2 and half hours for a simple oil change and vehicle check, I was waiting at the dealership; they knew this. Yet I was never notified my ca They took 2 and half hours for a simple oil change and vehicle check, I was waiting at the dealership; they knew this. Yet I was never notified my car was ready (if it was even ready earlier). No text my car was ready. Advisor was nowhere to be found when I inquired about the status of my vehicle. Likewise, settings were changed on my car for reasons I still have no clue as to why. When I first arrived at 8am they were already backed up and disorganized. Took at least 20 minutes until service advisor appeared and checked me in. Just an all around clown show at Pacific BWM’s service department. More

by sglick310 Verified Customer Verified Customer

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Manny was very professional and accommodating during the service process. I had a good experience with my service visit. service process. I had a good experience with my service visit. More

by shant0 Verified Customer Verified Customer

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Manny Cruz provides excellent service. Manny Cruz provides excellent service. Manny Cruz provides excellent service Manny Cruz provides excellent service. Manny Cruz provides excellent service More

by staceymarie68 Verified Customer Verified Customer

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Resolved a frustrating issue with my car. Always great service, friendly and helpful at Pacific BMW (sales and service)! Always great service, friendly and helpful at Pacific BMW (sales and service)! More

by geo0 Verified Customer Verified Customer

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