Manuel Cruz | Page 3

The gentlemen who got me started was very helpful and communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate contact with the service team to inquire about the status of my car. It seems like the communication broke down somewhere in the process because I was told the service had been completed. I then had to wait an additional 10-15 minutes for the carwash. I'd come back in for another try in the future, but currently, I would not feel comfortable recommending this service center. The team was personable and pleasant, but communication (particularly at the end of the process) is very important and I left feeling a bit disappointed with the experience. More

by ciejohn Verified Customer Verified Customer

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To start Jennifer at the loan department was great and went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very sati went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very satisfied with my experience . More

by Kbabayan Verified Customer Verified Customer

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Extremely Helpful. I really appreciate the service and help taking care of my issue in a timely manner. I really appreciate the service and help taking care of my issue in a timely manner. More

by Beperez42 Verified Customer Verified Customer

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Pacific BMW employee Manny Rocks! Excellent customer service took care of my vehicle issues in a timely manner. Excellent customer service took care of my vehicle issues in a timely manner. More

by marissarose Verified Customer Verified Customer

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Overall everything was great ! Got my car next day ! Staff very helpful and professional thank you Got my car next day ! Staff very helpful and professional thank you More

by MEGGYB23 Verified Customer Verified Customer

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I scheduled an appointment to check my 2022 BMW x3 that I purchased from pacific BMW less than a month ago, and requested a loaner vehicle. When driving on the freeway sometimes the engine runs at higher tha purchased from pacific BMW less than a month ago, and requested a loaner vehicle. When driving on the freeway sometimes the engine runs at higher than normal temperature (past the midpoint on the gauge) and I am concerned. The technician mentioned that the car was okay as long as the lights didn’t come on, but if I wanted to leave the car, it would have to stay overnight and they didnt have a loaner vehicle available. I couldn’t leave my car overnight because I needed transportation. More

by griskim Verified Customer Verified Customer

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I had a Very pleasant experience, and I was Overall very satisfied with the service team. satisfied with the service team. More

by drc1 Verified Customer Verified Customer

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While they were not able to duplicate the brake squealing they were able to fix the glove box and the noise coming out of the front axle. Manny did a great job and they provided me with an electric loaner wh they were able to fix the glove box and the noise coming out of the front axle. Manny did a great job and they provided me with an electric loaner which was much appreciated More

by KWAMEDOW Verified Customer Verified Customer

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Great service & my car was done earlier than expected. Thank you so much Manny Cruz . Thank you so much Manny Cruz . More

by MPATEL619 Verified Customer Verified Customer

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Working with Manuel Cruz is always a pleasure. He has always provided top notch service to both my wife and myself. He has always provided top notch service to both my wife and myself. More

by johnw12 Verified Customer Verified Customer

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