Manuel Gomez

For a dealership of your size and reputation, the timeline and process raised concerns. During the financing, there were several comments that made us uncomfortable from the finance manager. He did timeline and process raised concerns. During the financing, there were several comments that made us uncomfortable from the finance manager. He did not know the paperwork or the purpose his answer was “idk” about out of state paperwork and did not explain warranties. Also stated that equity checks have previously been sent to the wrong address due to accounting not thoroughly reviewing check requests. Being that we are waiting on about a $27,000 check, we are left feeling quite uneasy. He was also too worried about getting out for the day rather than taking the time to explain things in detail. John Breaux, our sales rep, did an outstanding job from start to finish. More

by chrisssyg2014 Verified Customer Verified Customer

Report | Print

Trice, what an exceptional team you have put together, very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside More

by gary@gordonpartners.com Verified Customer Verified Customer

Report | Print

Jeffrey, Marlene and the whole Westside Lexus team made the buying experience extremely easy and pleasant. Will recommend them to anyone looking to purchase a vehicle the buying experience extremely easy and pleasant. Will recommend them to anyone looking to purchase a vehicle More

by timothylreger Verified Customer Verified Customer

Report | Print

We had a very good experience at Westside. Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He w Our salesman, Alex, initially let me know they didn’t have the car I wanted, but impressively followed up weeks later when one became available. He was responsive, flexible, and knowledgeable throughout the long-distance purchase process. Manny and Christian made financing easy and efficient. I was extremely impressed with their professionalism. More

by nadine_welch Verified Customer Verified Customer

Report | Print

We have attempted to purchase a new 350 RX from Westside three other times, and bought elsewhere. We were there to service my vehicle. Jessica greeted us and let us look at new vehicles and answered any que three other times, and bought elsewhere. We were there to service my vehicle. Jessica greeted us and let us look at new vehicles and answered any questions quickly. It was such a pleasure. We actually purchase that day without leaving, and we were not even there to purchase a vehicle!! Great experience! More

by NITA.N Verified Customer Verified Customer

Report | Print

Steve Machann provided exceptional service during my recent car purchase. His professionalism was evident from start to finish, as he greeted me warmly and listened attentively to my needs. Steve demons recent car purchase. His professionalism was evident from start to finish, as he greeted me warmly and listened attentively to my needs. Steve demonstrated extensive knowledge of the vehicle, answering all questions with clarity and patience. He guided me through the process seamlessly, ensuring all paperwork was handled efficiently and transparently. His calm demeanor and genuine care made the experience stress-free and enjoyable. Steve’s commitment to customer satisfaction and attention to detail truly stood out. I highly recommend him for anyone seeking a professional, trustworthy car-buying experience. More

by rockett4 Verified Customer Verified Customer

Report | Print

This is our 5th vehicle from Westside Lexus, and the Customer Service is, and Always Has Been - Outstanding! We Love the Service After the Sale, and it's Evident Why this Dealership is So Highly Recomme Customer Service is, and Always Has Been - Outstanding! We Love the Service After the Sale, and it's Evident Why this Dealership is So Highly Recommended! Steve MacHann is the Best in the Business! More

by prockett Verified Customer Verified Customer

Report | Print

This was the second vehicle we have purchased from Westside Lexus and all of the employees there make the whole process easy and enjoyable! Westside Lexus and all of the employees there make the whole process easy and enjoyable! More

by jms1030 Verified Customer Verified Customer

Report | Print

Tim Gallagher was excellent, I didn’t like the way the Finance Department pushed the extra warranties so hard. He wouldn’t take no for an answer, and then developed an attitude when it was obvious we wou Finance Department pushed the extra warranties so hard. He wouldn’t take no for an answer, and then developed an attitude when it was obvious we would not buy any of them. I do like Westside Lexus, the service department has always been a very positive experience. More

by rkengle2 Verified Customer Verified Customer

Report | Print

Very helpful, personable, and professional. Jay kept me informed throughout the process. Love my new GX 550. Jay kept me informed throughout the process. Love my new GX 550. More

by hbeach97 Verified Customer Verified Customer

Report | Print