Manuel Santos | Page 4

Chris was super helpful getting me my 2023 VW Taos, he was able to get me everything I asked for from car features to car payments. Julian, was super amazing at helping me get in and out. Overall had a wo was able to get me everything I asked for from car features to car payments. Julian, was super amazing at helping me get in and out. Overall had a wonderful experience at DT VW, definitely reccomend. More

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Manuel and Matt were awesome! I had questions since I had not purchased a new car in 6 years but I was glad I was able to work with Manuel who explained the ins and outs. Matt was I had questions since I had not purchased a new car in 6 years but I was glad I was able to work with Manuel who explained the ins and outs. Matt was just able to make the deal a lot better for me. 10/10 More

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Manny was so much help! While I have not yet made my purchase final he understood and listed what was important to me. I am thankful of his great attitude to make my next pu While I have not yet made my purchase final he understood and listed what was important to me. I am thankful of his great attitude to make my next purchase a great one. Matt has been great too in keeping in touch to ensure my purchase is the right one. It’s not everyday you buy a car and it’s great to work with people that are resourceful. More

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Manuel and Matt were super helpful with finalizing all of the financing paperwork and answering any other questions we had. Pick-up of the vehicle was easy with their help to work around our schedule. the financing paperwork and answering any other questions we had. Pick-up of the vehicle was easy with their help to work around our schedule. More

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Great service from Angie and Donnie. I’m so satisfied with them today.highly Recommend I’m so satisfied with them today.highly Recommend More

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Great time easy, great Communication, nice people quick and fast would definitely recommend nice job and fast would definitely recommend nice job More

by c.walker2824 Verified Customer Verified Customer

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Well what can I say about the service department that will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be ser will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be serviced and offered to RSVP me a rent a car (my warranty offered it) and in the days afterward he gave me a step by step on what needed to be ordered and what needed to be fixed and how long it would take and that’s a great quality to have in the customer service industry. I also want to add whoever trained Adam did an awesome job as well because I’ve come across a few people that wasn’t trained correctly and it showed in their customer service, so kudos to you Adam, and your team of technicians. My car is running perfectly fine now. More

by antoniogooden16 Verified Customer Verified Customer

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They listened to my concerns and were more than happy to service my vehicle without any pushback or reservations. service my vehicle without any pushback or reservations. More

by Volybalgrl4life@yahoo.com Verified Customer Verified Customer

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On June 4th (Looking for a Lincoln MKZ) Upon looking for this particular car for weeks, I found the car I wanted and Volkswagen of Downtown Chicago was my place, after setting up an easy appoint looking for this particular car for weeks, I found the car I wanted and Volkswagen of Downtown Chicago was my place, after setting up an easy appointment with their internet specialist, I came in and talked to a wonderful sales associate and Initially we couldn’t come to an agreement with the monthly cost that I was able to manage but once he talked with the Sales Supervisor we were then able to come to a monthly cost that was reasonable, even though the process took until after hours we all made it happen and I drove back home very satisfied. A week later my check engine light came on and after a quick call with the Sales Supervisor he had me come in and talk with their Service Supervisor and come to find out I had a misfire with 1 or 2 spark plugs and they opted to give me a full tuneup without me having to use my extended warranty I previously purchased with my car, so overall Volkswagen of Downtown Chicago is the best place to purchase a car and or truck if you want a great service team, great sales team, and a great person to talk over the in’s and outs of finance charges and warranties. I want to personally thank Mark in finance, Julian in sales, and Bill in service you guys really made this experience great for me this time around More

by antoniogooden16 Verified Customer Verified Customer

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The VW team did a great job being very transparent throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. More

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