Marc Bear
Marc Bear at Chapman Nissan

Marc Bear | Page 6

Service Director

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

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4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Marc Bear

May 30, 2025

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Employee Rating

Customer service is over and beyond! ! Friendly , courteous and caring . I can’t say enough about all of them great team More

by Cdirenzo1201
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Chapman Nissan responded

Wow—thank you so much for the amazing feedback! 😊 We're truly grateful for your kind words and thrilled to hear that our team made such a positive impression. Going above and beyond is what we strive for, and we're so glad it showed. We appreciate you! 💬👏

Jun 04, 2025

Chapman Nissan responded

Thank you so much for the wonderful feedback! We're thrilled to hear that our team went above and beyond to provide you with a great experience. Your kind words about their friendliness, courtesy, and care truly mean a lot. We appreciate your support and look forward to seeing you again!

May 29, 2025

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The service was great. Staff is friendly and welcoming. All of my needs were met that were requested. More

by knbreedsuccess
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 02, 2025

Chapman Nissan responded

Thank you so much for your kind words! 😊 We're glad to hear that our team was able to meet all your needs and make you feel welcomed. We truly appreciate your support and look forward to serving you again!

May 28, 2025

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Duane kept me informed throughout the process. It was a great experience. Duane has excellent customer service. Thank you. More

by kelleerollins
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Recommend Dealer
Yes

Other Employees Tagged: Duane

Jun 02, 2025

Chapman Nissan responded

hank you so much for your kind feedback! We're so glad to hear you had a great experience and that Duane kept you informed every step of the way. We'll be sure to pass along your praise—he’ll really appreciate it! 😊

May 28, 2025

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Clean and safe environment, friendly and respectful employees and above all great service to costumer satisfaction. More

by Alpha
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2025

Chapman Nissan responded

ank you for the wonderful feedback! 😊 We're so glad you felt comfortable and well taken care of. Providing a clean, safe, and welcoming environment is always our goal—and it’s great to hear we hit the mark. We truly appreciate your support!

May 25, 2025

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Customer focused, service oriented, transparent about work to be done and cost. Timely and they provided transportation to and from site. More

by cjgearin2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne

Jun 02, 2025

Chapman Nissan responded

Thank you, cjgearin2! We appreciate your kind words. We're committed to being transparent, timely, and customer-focused, and we're glad that came through during your visit. We're happy we could make your experience convenient with transportation as well. Looking forward to serving you again!

Jun 02, 2025

Chapman Nissan responded

Thank you, bjosejoy! We're glad the part was in stock and that the work was completed on time. We'll be sure to pass along your thanks to AJ — it's great to hear you got to enjoy a lovely afternoon at Winterthur with your wife. We appreciate your feedback and hope to assist you again soon!

May 25, 2025

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I am very happy with the treatment I get fron my service from Dan riccardi More

by bmanuella
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2025

Chapman Nissan responded

Thank you, bmanuella! We're delighted to hear you're happy with the service and treatment you receive from Dan Riccardi. We’ll be sure to share your kind words with him. Looking forward to continuing to serve you!

May 22, 2025

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Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure More

by Cookie
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2025

Chapman Nissan responded

Cookie Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure you are satisfied.

May 22, 2025

Chapman Nissan responded

Thank you so much, Cookie! We're grateful for your kind words and thrilled to hear about your positive experience with both our sales and service teams. Our technicians truly take pride in going the extra mile, and it's wonderful to know their efforts made a difference for you. We appreciate your support and look forward to serving you again!

May 22, 2025

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Such a big inconvenience to deal with. Why would a dealership ask me what is wrong with the car? That is why I had it towed. More

by drew.meier21
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Recommend Dealer
No
May 22, 2025

Chapman Nissan responded

Hi Drew, we're sorry to hear about your experience and completely understand your frustration. When a vehicle is towed in, we sometimes ask for any details you might be aware of to help our technicians diagnose the issue more efficiently. That said, we appreciate your feedback and will use it to improve how we communicate during the service process. If there's anything we can do to make this right, please don’t hesitate to reach out directly.

May 21, 2025

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Always professional and communicate the status of service. I miss having the fresh donuts for the early birds. More

by ewsugie
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tawny Gates

May 22, 2025

Chapman Nissan responded

Thank you so much! We're glad to hear you appreciate the professionalism and communication—that means a lot to us. And we hear you on the donuts! 😊 We miss those early morning treats too. Who knows, maybe they’ll make a comeback one day! Thanks again for your continued support!

May 21, 2025

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Employee Rating

Friendly. Upfront pricing. Provides transportation. Most recently fixed wheels, provide standard service. Vehicle completed sooner than expected More

by drhooksan
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2025

Chapman Nissan responded

Thank you so much for the great feedback! We're happy to hear you had a positive experience with our team—from the friendly service and upfront pricing to the timely repairs and transportation. It's always our goal to exceed expectations, and we're glad we could do that for you. We appreciate your trust and look forward to serving you again!

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