Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 11

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

December 13, 2021

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Went in for a 6,000 mile check-up appt. on Friday morning and was done in great time. Thank you! More

by RITAMELOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

Bay Ridge Subaru responded

Rita, we're happy to see that our team's efficiency during your 6,000 mile check up has earned us this kind review! We're so grateful for your positive feedback, and we look forward to our next opportunity to take excellent care of you and your vehicle!

December 09, 2021

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Inspection and oil change within less than 2 hours!!!! All free of charge since I purchased my vehicle at the dealership More

by AGCOMPOUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2021

Bay Ridge Subaru responded

We're glad your service visit was timely and seamless! Thank you for your business and for leaving Bay Ridge Subaru such a great review. Take care!

December 08, 2021

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All went well. No problems at all. Friendly service. Mission accomplished. Thanks for everything. Much appreciated . More

by valfrankel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Dec 09, 2021

Bay Ridge Subaru responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Bay Ridge Subaru team to get the job done. Drive safely, and we hope to see you back again down the road!

December 06, 2021

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The Staff at Bayridge Subaru are very polite and friendly. I felt they took time to make sure my visit was timely and smooth. High marks in my book for caring about my car and my state of being. More

by SHIHANJAMES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 07, 2021

Bay Ridge Subaru responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in the Bay Ridge Subaru team to get the job done. Drive safely, and we hope to see you back again down the road!

December 03, 2021

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The salesman was very nice and pleasant to deal with, he took great care of us and helped us find the car we wanted. More

by Mendbrum2b
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Chiusano, Chris Malone , Mark Wildman

Dec 03, 2021

Bay Ridge Subaru responded

It's great to hear that our team was kind, pleasant, and helpful here at Bay Ridge Subaru. Congrats on scoring the car you wanted!

November 24, 2021

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I feel like the Bay Ridge Subaru service department does an excellent job assessing what your needs are and getting you in and out as quickly as possible. Mark is awesome More

by Supercharged
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Nov 29, 2021

Bay Ridge Subaru responded

Thank you so much for taking a moment to share your enthusiasm for Mark and the Bay Ridge Subaru team! We're happy to address all your service needs for you, and we hope you'll continue to rely on us as the miles add up!

Nov 29, 2021

Supercharged responded

You guys are great 👍🏼

November 23, 2021

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Ernie was a great help and communicator and the mechanics who worked on my car cured every ailment it had. More

by APERLMAN32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel, Ernie

Nov 24, 2021

Bay Ridge Subaru responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Ernie went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Bay Ridge Subaru!

November 23, 2021

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Everyone was terrific. My car developed problems that I would not suspect in a Subaru and both the dealer and Subaru USA helped resolve my issues. More

by RCON23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Nov 23, 2021

Bay Ridge Subaru responded

We're very pleased to hear that Bay Ridge Subaru was able to address your concerns. Thank you for giving us a great review. Please let us know if there is anything else we can help you with. Safe travels!

November 16, 2021

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Very good service. Very little wait time and courteous workers. Will recommend this center to friends. More

by FOSTERLEPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerad

Nov 16, 2021

Bay Ridge Subaru responded

Thank you for the positive feedback and recommendation - the entire Bay Ridge Subaru team appreciates it! Drive safely and we'll see you again next time!

November 11, 2021

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Once again, wait time was a problem. After 3 hours, I had to walk back to find out status...and the diagnosis was incorrect. Claimed the repair didn't work...It seems no one knew that the electronic sensor w More

by SUEANNLACASSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

Bay Ridge Subaru responded

I am very sorry that your visit took longer than expected and our team didn't provide you with better communication. Our goal is to provide quick and satisfactory service, so I'm sorry we missed the mark here. Regarding your electronic sensor, I will address this with my team to see if we missed any details to ensure mistakes like this aren't made in the future. Please give me a call if we can help in any other way. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

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