Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 17

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

not yet
rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

October 05, 2021

Dealership Rating
Employee Rating

I always leave room for improvement. Well, there is always something we can do better. More

by YCHERUB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 06, 2021

Bay Ridge Subaru responded

Hi, YCHERUB! thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

October 05, 2021

Dealership Rating
Employee Rating

Although nothing was corrected at the original appointment, at this second appointment everything was completed and was overall smooth. I also did not have to wait, but rather left my car there fo More

by crista.gaglioti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Oct 06, 2021

Bay Ridge Subaru responded

Hi, crista.gaglioti! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, Tom Ruggiero, Principal Dealer

October 04, 2021

Dealership Rating
Employee Rating

I was emailed that my Star Link may not be operating. So I set up an appointment under 24 month service, which includes oi l change, and I mentioned in the comments about the Star Link email, and also that More

by crista.gaglioti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Oct 11, 2021

Bay Ridge Subaru responded

crista.gaglioti, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

October 01, 2021

Dealership Rating
Employee Rating

Overall the service was excellent However I was told I needed rear brake pads and was quoted a price of over $600 A week later I get a flyer in the mail saying a brake pad special will cost $299.95 ???? More

by ACV69@nyc.rr.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Oct 04, 2021

Bay Ridge Subaru responded

Hi, ACV69@nyc.rr.com! thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

October 01, 2021

Dealership Rating
Employee Rating

Great service efficient t competent friendly respectful clean quick inexpensive Never had so much care ND attention from a dealership Keep up the great work More

by FREDDAWIEDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Oct 04, 2021

Bay Ridge Subaru responded

Hi, FREDDAWIEDER! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, Tom Ruggiero, Principal Dealer

October 01, 2021

Dealership Rating
Employee Rating

Always a trip and a half! A smooth operation all around- usually a pleasure. I’ll be back. More

by MHOLLANDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Bay Ridge Subaru responded

Thank you for the high rating, MHOLLANDR! We're delighted to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit! Sincerely, Tom Ruggiero, Principal Dealer

October 01, 2021

Dealership Rating
Employee Rating

Professional and efficient service. Clean and pleasant waiting area with wi fi. Clean bathrooms. No complaints More

by howard.sirota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Oct 04, 2021

Bay Ridge Subaru responded

Hi, howard.sirota! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 30, 2021

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Employee Rating

The service was below average. No follow ups, had to cal them a few time to find out the status of repairs. More

by GMAKIBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 08, 2021

Bay Ridge Subaru responded

GMAKIBS, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 30, 2021

Dealership Rating
Employee Rating

The staff at Bay Ridge Subaru are outstanding. They are always a joy to work with. More

by SSTRNAD12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Arzuza

Oct 01, 2021

Bay Ridge Subaru responded

Hi, SSTRNAD12! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 28, 2021

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Employee Rating

Very professional and responsible team members at this Service Center. Waiting time was less than expected. More

by Z648
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Bay Ridge Subaru responded

Hi, Z648! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, Tom Ruggiero, Principal Dealer

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