Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 19

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

not yet
rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

September 19, 2021

Dealership Rating
Employee Rating

Horrible. Our car is part of a class action suit because of a terrible electrical system that keeps draining our battery and leaving us stranded. It has happened numerous times, Bay Ridge is no help in deal More

by EMLASTIQUE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 29, 2021

Bay Ridge Subaru responded

EMLASTIQUE, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 17, 2021

Dealership Rating
Employee Rating

Great service! Ernest was very helpful.I highly recommend Bay Ridge Subaru and would definitely go back. More

by acarbonaro09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest

Sep 20, 2021

Bay Ridge Subaru responded

Hi, acarbonaro09! Thank you for the stellar review. We're happy to hear that working with Ernest earned us your recommendation. We hope to work with you again in the future. Take care! Sincerely, Tom Ruggiero, Principal Dealer

September 17, 2021

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Employee Rating

good service nice people - that's all I have to say stop this 15 word minimum stuff More

by KATHLEEN.CUOMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Sep 17, 2021

Bay Ridge Subaru responded

Hi, KATHLEEN.CUOMO! Thank you for the 5-star review. We hope to work with you again in the future. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

September 17, 2021

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Employee Rating

Friendly staff, great service, fast. Waiting room is clean & comfortable. Results of inspection were explained. More

by MILDREDBUC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Bay Ridge Subaru responded

Hi, Mildredbuc! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We look forward to working with you again in the future. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 16, 2021

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Employee Rating

I going replace front pad my sybaru impeza 2016 but no parts again.i waiting 3 week after my visit. More

by BORISKRUG21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Sep 24, 2021

Bay Ridge Subaru responded

BORISKRUG21, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 16, 2021

Dealership Rating
Employee Rating

Always a pleasant experience to have my vehicle serviced at bay ridge Subaru. Great friendly staff More

by PFRIELLO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Michael Chiusano

Sep 17, 2021

Bay Ridge Subaru responded

Hi, PFRIELLO! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day ahead! Sincerely, Tom Ruggiero, Principal Dealer

September 16, 2021

Dealership Rating
Employee Rating

Dropped off my vehicle for its 12 month maintenance and could not have been happier with the speed and quality of the work. This is my 7th vehicle from this dealer More

by EDDIET1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Bay Ridge Subaru responded

Hi, EDDIET1972! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. Your loyalty and trust mean the work to us. We look forward to working with you again in the future. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 15, 2021

Dealership Rating

I felt like Earnie, the service rep was trying to take advantage of me from the moment I got there. I would not recommend going here if you're a single woman. I was talked down to a lot and treated like I More

by MALKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Sep 24, 2021

Bay Ridge Subaru responded

MALKA, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 14, 2021

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Employee Rating

I was a late, last minute addition. Was greeted and treated well and professionally. Car was ready quickly. More

by honda cust no more
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Bay Ridge Subaru responded

Hi, honda cust no more! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. Please let us know if there's anything else we can help you with. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 12, 2021

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Employee Rating

Long waiting time for emergency service 4-5 days, no direct contact with service person responsible for service, AC work poorly in office, but people are very friendly More

by RAFALZIOMEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Sep 13, 2021

Bay Ridge Subaru responded

RAFALZIOMEK, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

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