Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 36

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

April 29, 2021

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Employee Rating

I have a high comfort level whenever I bring my car in for service. Most recently, it was for an oil change. My service manager efficiently prepared the work order. I waited in the very clean and comfo More

by LGTEACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher

Apr 30, 2021

Bay Ridge Subaru responded

Thank you for your kind words! We hope to always be able to give you peace of mind when taking in your car. We hope to work with you again soon! Sincerely, Tom Ruggiero, Dealer Principal

April 28, 2021

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Always customer excellent service ! Always excellent mechanics! Always great atmosphere! Always on time! Quick and easy in and out ! Professional! Reasonable prices! Questions always answered More

by JADELEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Apr 28, 2021

Bay Ridge Subaru responded

Thanks, JADELEO! Thank you for choosing us for all of your vehicle needs. We hope to see you again in the near future! Sincerely, Tom Ruggiero, Dealer Principal

April 21, 2021

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Marc was a great help and the customer service was excellent. I appreciate your time and professionalism. I would recommend this location to others in the future. More

by keskesterone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2021

Bay Ridge Subaru responded

Thank you for the great review, keskesterone. I will be sure to thank our team for providing you with excellent service. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

April 21, 2021

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First time at the service dept, we were greeted upon arrival by Marc who explained the recall process and said they would call when finished. More

by jor209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alicia Sena

Apr 21, 2021

Bay Ridge Subaru responded

jor209, we thank you for your stellar rating. Please visit us again. Sincerely, Tom Ruggiero, Dealer Principal

April 20, 2021

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Employee Rating

Service was fast and friendly. The pre-check in process is handy. And the text when done is efficient. Adding more words here to get to 25!!!!!! More

by elzinga.erik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2021

Bay Ridge Subaru responded

Thank you for taking the time to rate us! We hope to see you again at Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

April 19, 2021

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This team is one of the best most friendliest at a dealership. I always feel well taken care of and everything is explained throughly to me prior to service. More

by ACOFFIA
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Bay Ridge Subaru responded

Thank you for the great review, ACOFFIA! We are happy to know that you enjoyed our services. We can't wait for your next visit! Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

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Employee Rating

As usual, quick and efficient, from securing the appointment to the service itself. I was there for an oil change and to fix a slow leak, but the tech determined the tire had nails to close to the s More

by BOBBYNELSEN47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Bay Ridge Subaru responded

Thanks for the 5-star rating, BOBBYNELSEN47! We appreciate you choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

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Fast service most employees are friendly except for one senior counter elder cacausion woman that interacted with me as if I was a criminal and didnt belong, very rough and apparently rude! More

by winstonjames100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena

Apr 20, 2021

Bay Ridge Subaru responded

Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us if you wish to discuss this further, as we would like to rectify the situation. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

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Fast, friendly, efficient, thorough. Great waiting room! . Great Starbucks center & fun cat videos on one tv. Car is riding well and we expect to have it for a long time. The Subaru family makes driving mor More

by MJDL89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo, Gerald Wactor , Peter Marconi, Cornelius Middleton, Alicia Sena, Joseph Teti

Apr 19, 2021

Bay Ridge Subaru responded

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

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Employee Rating

Courteous, prompt, and efficient. Very well run site which is very much appreciated during these stressful times. Happy to return for any future problems. Keep up the good work. More

by JR.BE66476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Bay Ridge Subaru responded

JR.BE66476, thank you for your compliments and five-star rating. We hope to serve you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

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