Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 5

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

January 28, 2022

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Employee Rating

Very sweet people, fast service, and GOOD COFFEE!!!!!!!!!!all workers were kind from the first moment of driving in and keeping me informed with personalised service More

by splitb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Jan 28, 2022

Bay Ridge Subaru responded

Your five-star review brightened our day! Thank you for your kind words about the Bay Ridge Subaru team. It was our pleasure to provide you with great coffee and five-star service. Until next time!

January 28, 2022

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Had earliest appointment they offer - 7:30am - yet many cars were on line ahead of me to get in. What's the point in having the 1st appointment, then!! Ended up waiting 3 hours for just an inspection and More

by auntfrookie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: don't know name of

Jan 28, 2022

Bay Ridge Subaru responded

This is never the experience we want for our guests, and I'm sorry to hear that your appointment lasted longer than expected. We understand the value of responsive, and personalized care, and your frustration is understandable. I will certainly look into what could have caused this delay so we can avoid a situation like this in the future. I also look forward to another chance to impress you down the road, and if there is anything else I can do for you, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

January 28, 2022

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Service was very good rest area clean and comfortable.service people were helpful thank you More

by ABRAMO1530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

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Employee Rating

friendly,fast,The sales team is not good enough, the maintenance team is very friendly, More

by epyxzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Arzuza

Jan 28, 2022

Bay Ridge Subaru responded

Thank you for reaching out. We are always looking for ways to improve, so if you would like to share further details about your experience with our sales team, I would be glad to take your call. Please don't hesitate to get in touch. Mike Chiusano - General Sales Manager - 718-234-7960

January 27, 2022

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Employee Rating

I arrived by 7:15am and was directed inside by Mark. Though I was told to expect to be completed by 9:30am, I was ready to leave by 8:35am!!! The waiting room was comfortable and inviting. It was a plea More

by whalems1009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Mark and the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

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Employee Rating

The workers at Bay Ridge Subaru are caring and service my Subaru vehicle with straight forward time frames. They are trust worthy and perform thorough point inspections to make sure all is well. Marc, Anas More

by guycampolo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Anastasia, Ernie, victor, Billy

Jan 27, 2022

Bay Ridge Subaru responded

Thanks for this amazing review! We're thrilled to have your trust in our team to take care of your Subaru. Thank you for giving Marc, Anastasia, and Ernie a special shoutout. We are grateful for your confidence in us, and we appreciate this awesome feedback!

January 26, 2022

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The service center was extremely organized. They told me two hours for my service and it was done in one hour. Everyone was courteous and helpful. More

by ckjmark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jessica

Jan 27, 2022

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such an efficient service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 26, 2022

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I changed few pants, they told me every steps, made sure I understand for fixing. Quick work, nice service, thank you guys so much. More

by MINGMING LIANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo, Gerald Wactor, Andre Arzuza, Chris Malone, Patricia Schumacher , Raymond Duran, Cornelius Middleton, Sabina Triunfel

Jan 27, 2022

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that the Bay Ridge Subaru team earned your five stars. Drive safely, and we hope to see you back again down the road!

January 26, 2022

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Employee Rating

It is always a pleasure to interact with the Bay Ridge subaru crew. Especially Marc Ottavio. He is professional, friendly, knowledgeable. More

by Bklynsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Bay Ridge Subaru responded

Thank you for sharing your great review of Marc and the team! We are happy to hear that you were so well taken care of and we hope to welcome you back to Bay Ridge Subaru again down the road.

January 26, 2022

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Good facility clean and I liked because was not crowded the service was fast I will comeback again. More

by AZINEDARI80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Bay Ridge Subaru responded

We are delighted to have earned your continued business and your great review! Thank you for choosing Bay Ridge Subaru and for stopping by to share your experience. Safe travels until we see you next!

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