Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 81

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

November 18, 2019

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Employee Rating

Top of line treatment Anthony Grippo and staff are great, cordial, very professional and something I personally appreciate and value is that we both go straight to the poin More

by J.Munoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2019

Bay Ridge Subaru responded

Thank you for your kind review as well as your five star rating. We are happy to hear that Anthony made your service experience a delightful one. We are honored to have him on our team. Thank you for choosing Bay Ridge Subaru. We hope to see you again soon. -BRS

November 14, 2019

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Beyond the call of duty I have been taking my Outback here for years (it's an old one) and have always looked forward to interacting with Andreas and Marc, who are true pros More

by E. M. Levy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher, Andrea Gerace , Michael Otero

Nov 15, 2019

Bay Ridge Subaru responded

Thank you so much, for choosing Bay Ridge Subaru for all of your vehicle needs. We appreciate your recommendation and five star rating. We are looking forward to working with you again. - BRS

November 12, 2019

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waiting to hear re a billing error. courteous & knowledgeable staff. However, when I checked I mentioned I had some coupons I was told look up what you are entitled to. When I got hom More

by VTNROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2019

Bay Ridge Subaru responded

We are so pleased that you had such a wonderful experience at Bay Ridge Subaru. We appreciate your business and taking the time to share your feedback. We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

November 10, 2019

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Work was done quicker than expected. Everyone very nice. Service was excellent. Mechanics were on the job and well informed. Work completed faster than anticipated. Subaru sales provided a $20 discount - lov More

by TODDPHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo

Nov 11, 2019

Bay Ridge Subaru responded

Thank you for the review as well as the 4-star rating. We really appreciate your feedback and we hope to see you at again soon! - BRS

November 07, 2019

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Great Service Quick. Easy service. Got appointment right away. Service handled recall as well as my initial problem. Nice waiting room . Marc was very thoroug More

by ASPANGEN57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2019

Bay Ridge Subaru responded

Thank you for your kind review as well as your four star rating. We are happy to hear that we made your service experience a delightful one. Thank you for choosing Bay Ridge Subaru and we hope to see you again soon. - BRS

November 05, 2019

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For me the service at this dealership it’s very good They service department were reliable, fast and respectful. They made sure that everything was working correctly before I left. Thank you so much for More

by MARTPIERRE0725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrea Gerace , Michael Otero

Nov 06, 2019

Bay Ridge Subaru responded

We are glad that you had a delightful experience with our service department. We strive for 100% satisfaction with all of our services. Thank you for choosing Bay Ridge Subaru and looking forward to working with you in the future. - BRS

November 05, 2019

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Efficient, fast, thorough Brought my car in for an oil change and check up. The service was courteous and thorough. I was advised in detail of what was inspected and what actio More

by KENMU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alvaro R Armas Almeida

Nov 06, 2019

Bay Ridge Subaru responded

Kennu, thank you for the five star rating and recommendation. We appreciate all of our customers and we treat them like family. Thank you for choosing Bay Ridge Subaru and we hope to see you soon. - BRS

November 05, 2019

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Oil Change Drove-in late in the afternoon greeted as i entered checked the mileage for an oil change and was told i would be taken care through the Express sys More

by Bob Nadel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ruggiero

Nov 05, 2019

Bay Ridge Subaru responded

Bob, we greatly appreciate your positive review and five-star rating. I am happy to hear you enjoyed your experience with us. Thank you for choosing Bay Ridge Subaru at your one stop shop for all your vehicle needs. -BRS

November 04, 2019

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Great service Quick and Great service. Always friendly staff, Mark is always professional and courteous, he Had me in and out in no time. I like the way Subaru fixe More

by Josie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2019

Bay Ridge Subaru responded

Josie, we appreciate your recommendation and five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru for all your vehicle needs and we hope to see you again soon. - BRS

November 04, 2019

Dealership Rating

Experience It’s to expensive and they charge 125$ each for diagnosing so if you have three problems your going to pay 375$ just to diagnose and nothing fix. Abso More

by HARPERBRIAN2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 15, 2019

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. We do pride ourselves on providing our customers with quality workmanship at competitive prices; however there are there are times when we are unable to come to an agreement on certain prices. Thank you for choosing Bay Ridge Subaru and we truly do hope we get to work with you again. - BRS

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