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Marc D'Ottavio
919 Reviews
A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.
Read moreDealership Experience
11 yrs, 6 mos
Industry Experience
36 yrs, 5 mos
Languages Spoken
English
919 Reviews of Marc D'Ottavio
October 18, 2019
Efficient I had a scheduled appointment for the second part of my oil consumption test. The Service Representative Mr. D'Ottavio told me that my wait time would I had a scheduled appointment for the second part of my oil consumption test. The Service Representative Mr. D'Ottavio told me that my wait time would be about ninety-minutes. Once I was notified that my car was ready to go and I entered my vehicle, I noted that the wait time was quite accurate. This type of efficiency at Bay Ridge Subaru service is important for customers, because work and family can't be put on hold indefinitely while cars sit in service bays unattended due to poor shop management. I have been a loyal customer of Bay Ridge service through the ownership of my Subaru. All oil changes, company-wide recall work and a 30,000 mile maintenance service were all performed at Bay Ridge. More
by Brooklyn Bill
Verified Customer
October 17, 2019
awesome Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful! More
by SBUYANOV
October 15, 2019
Efficient and professional Service visit was punctual and professional. This is my first visit to the Subaru service center and I was pleasantly surprised. They did what I ask Service visit was punctual and professional. This is my first visit to the Subaru service center and I was pleasantly surprised. They did what I asked and didn’t try to oversell additional services. More
by rs
October 14, 2019
Great Service Overall I am very satisfied with my service. Newly renovated waiting area with free coffee, I came here on an early morning to have routine maintenance done ( I am very satisfied with my service. Newly renovated waiting area with free coffee, I came here on an early morning to have routine maintenance done (also bought my Subaru at same Subaru dealership). The actual wait time was faster than the ETA given, which I was very happy about. Overall, I recommend this service center and it was the closest to where I live. More
by thedarknight
October 11, 2019
Fantastic! I hate having my car fall apart and what I mean by that is little service that is needed. My crazy life and business I don't have time to wait for an I hate having my car fall apart and what I mean by that is little service that is needed. My crazy life and business I don't have time to wait for anything. But when I go into Subaru Service and see Mark my ANGEL! He takes care of me and my concerns right away. I have to wait like everyone else but I know he is on it everytime he comes out to give me an update on my cars progress. Love, Love my Subaru and the people who work there. A special Thank you to Mark. More
by MADCAUDI
Other Employees Tagged: Patricia Schumacher , Peter Marconi, Alicia Sena
October 11, 2019
Quick efficient and honest. Came in for oil change and brake check. Mark fast tracked it and I was out in 30 minutes barely finished my free coffee. I find the staff especially Came in for oil change and brake check. Mark fast tracked it and I was out in 30 minutes barely finished my free coffee. I find the staff especially Mark to be unfailably honest and trustworthy keeping customer service foremost. More
by Bklynsu
October 10, 2019
They Treated me with Repect & Excellent Service They upgraded the waiting room to be very inviting and relaxing. Marc contacted me by text after I left leaving me the info I needed on how to contact They upgraded the waiting room to be very inviting and relaxing. Marc contacted me by text after I left leaving me the info I needed on how to contact him anytime...excellent!!! HE called to follow-up and checked the car for other issues which they promptly repaired. More
by DARBEENY0
October 09, 2019
The entire process was easy and convenient I was able to drop off my Legacy and leave within 2 minutes of arriving for my appointment. The same was for picking up the car. I was able to drop off my Legacy and leave within 2 minutes of arriving for my appointment. The same was for picking up the car. More
by OLEVY.IAR
Other Employees Tagged: Alicia Sena
October 09, 2019
The way service should be. Brought the car in for maintenance and a recall. Repairs were completed quickly and I was able to pick the vehicle up on my way home from work. Everyo Brought the car in for maintenance and a recall. Repairs were completed quickly and I was able to pick the vehicle up on my way home from work. Everyone was super friendly and helpful, especially the service manager, Andrea. Thank you Bay Ridge Subaru. More
by AGG73
Other Employees Tagged: Patricia Schumacher, Andrea Gerace , Michael Otero, Alicia Sena
October 07, 2019
Quick, efficient service I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled th I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled the place in the last two years and it looks so much better now. Everything was done as promised and on time. More
by JJMEYERSON
