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Marc D'Ottavio
919 Reviews
A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.
Read moreDealership Experience
11 yrs, 6 mos
Industry Experience
36 yrs, 5 mos
Languages Spoken
English
919 Reviews of Marc D'Ottavio
October 04, 2019
Improved service experience at Bay Ridge Subaru. Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were court Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were courteous and tried to be helpful. However there was some confusion about which employee was actually in charge of Communicating progress of the work to the client. Based on my prior years of experience with Bay Ridge Subaru, I also think their new younger employees need a little more guidance as to how to deal with clients’ expectations. More
by SUE.HARKAVY
Verified CustomerOther Employees Tagged: Michael Otero
October 04, 2019
Courteous and friendly I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I wai I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I waited in the newly renovated posh waiting room with very comfortable chairs. I did note they need more women magazines in their waiting room area. I was pleasantly surprised to have my car inspected in less than 45 minutes waiting time. More
by CCRIDA24
Other Employees Tagged: Patricia Schumacher
October 03, 2019
Professional I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, Mark and guy who took car ( unfortunately I don't remember his name) were great! Thank you guys! More
by yavitaly74
Other Employees Tagged: Alicia Sena
October 02, 2019
Excellent service I was very pleased with the service I received at Bay Ridge Subaru. I was able to get an appointment for the next day to get a recall matter resolved I was very pleased with the service I received at Bay Ridge Subaru. I was able to get an appointment for the next day to get a recall matter resolved along with a cracked transmission oil pan and a tire problem. The repairs were done promptly, the waiting area was clean and comfortable and my service advisor Mark was very professional and helpful. I plan on using Bay Ridge Subaru for future Subaru repairs. More
by ahhauptman
October 02, 2019
Wonderful I've already recommended you to my sister in law... Open a shop in downtown Bklyn. So much FUN, i brought my son so he could have fun too... I've already recommended you to my sister in law... Open a shop in downtown Bklyn. So much FUN, i brought my son so he could have fun too... More
by NELSON13
Other Employees Tagged: Andrea Gerace
October 02, 2019
Bay Ridge Subaru ROCKS! We've had awesome customer service from Andre and Marc since we leased our Subaru in March and we LOVE our car. So happy we decided to go with Bay Rid We've had awesome customer service from Andre and Marc since we leased our Subaru in March and we LOVE our car. So happy we decided to go with Bay Ridge Subaru! More
by Little Poppy
Other Employees Tagged: Andre Arzuza
October 02, 2019
Service was great, customer service so-so Alvaro provided quick and quality service and i was in and out in less than an hour. However, person who was accepting card payment was not friendly a Alvaro provided quick and quality service and i was in and out in less than an hour. However, person who was accepting card payment was not friendly at all. I had a coupon which i wanted to redeem and i did not read the fine prints on the coupon. While explaining the coupon details she seemed very irritated . More
by CUNYCPA2009
Other Employees Tagged: Cornelius Middleton, Pamela Morgan, Michael Otero, Joseph Teti
October 02, 2019
boomerang problem over and over and over. Sad to say I went in with a list. Was told all done. Had to go back a second time. Same issues. Told it was done. Going back a 3rd time same issue. Lo Sad to say I went in with a list. Was told all done. Had to go back a second time. Same issues. Told it was done. Going back a 3rd time same issue. Lost so many hours driving back and forth. Waiting. I would not buy another Subaru. More
by Lilt
Other Employees Tagged: Michael Otero, Andrew service manager
September 22, 2019
Excellent customer service I took my car for service. They returned my car when promised. Everyone was courteous and professional. This is my new service center for my Subaru! I took my car for service. They returned my car when promised. Everyone was courteous and professional. This is my new service center for my Subaru! More
by Tony
Other Employees Tagged: Alicia Sena
September 20, 2019
Repair of creaking suspension of my Subaru Forestor The problem was fixed very quickly and qualitatively within a half of a day. I was immediately notified that the repair is completed. I picked up the The problem was fixed very quickly and qualitatively within a half of a day. I was immediately notified that the repair is completed. I picked up the car the same day I brought it. The car was under manufacturer's warranty and I didn't pay anything. The staff was very friendly and polite. The appointment for this service was scheduled very quickly (it took only a couple of days to wait) and at a time convinient for me. More
by BORISFURM
Other Employees Tagged: Michael Otero
