Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 88

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

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919 Reviews

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Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

August 05, 2019

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Employee Rating

120,000 Mile Service Great experience with Marc and co. Was able to schedule (and reschedule) an appointment on a couple days' notice, and had all work done and turned aro More

by 2005 Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2019

Bay Ridge Subaru responded

We are happy to hear you enjoyed your visit. Thank you for choosing Bay Ridge Subaru! Safe travels. - BRS

August 05, 2019

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Not 100% They do understand the vehicles and find the problems. But they don't always stand behind their work. I have had ongoing problems with water intrusi More

by AARON.STERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2019

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. -BRS

August 02, 2019

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Marc Is Very Professional He is courteous and considerate every time. I miss the coffee. Looking forward to the new set up and the return of the fresh coffee More

by KENM47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2019

Bay Ridge Subaru responded

KENM47, We greatly appreciate your positive feedback. Thank you for choosing Bay Ridge Subaru. -BRS

August 02, 2019

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Unbearable Words cant even explain how I feel towards this dealership and the service i receive it's the worst. My car has been their for months with no sort of More

by TRINI4LIFE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 08, 2019

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. -BRS

July 30, 2019

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Excellent Staff. Great service. Honest and fair Brought car in for recall and clicking sound when driving. They handled both quickly and did not charge for repair. Staff were attentive friendly More

by CINEMOD99
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo , Peter Marconi

Jul 30, 2019

Bay Ridge Subaru responded

CINEMOD99, We greatly appreciate your feedback. Thank you for the 5 Star Rating. We are glad to see that you had a great experience with us! Safe travels. -BRS

July 29, 2019

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Broken nalgene creaking seat The service team left a mess by spilling crackers on the front passenger seat which I had to clean up. They moved the front passenger seat all the way More

by JROBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 08, 2019

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. -BRS

July 29, 2019

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Employee Rating

Awesome and extraordinary I needed a drive in oil change and tire rotation on short notice. From the initial check in to the additional communications with Customer Service Spe More

by gil3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Otero, Stephanie Dirani

Jul 30, 2019

Bay Ridge Subaru responded

Thank you for your kind review, gil3. We hope that we will be able to work together again in the future! -BRS

July 27, 2019

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Review Been coming here for 20 years. Bought 2 Subaru’s from Patricia. Service is good albeit expensive. Don’t think any other dealership is cheaper though. More

by JERRYKADAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2019

Bay Ridge Subaru responded

JERRYKADAR, thank you so much for being a loyal customer. We greatly appreciate it! Thanks again for choosing Bay Ridge Subaru. -BRS

July 25, 2019

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Great experience! I value prompt, efficient service and that’s what Subaru provides for its customers. I am also impressed with your employees who are always courteou More

by LCAMPBELL49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2019

Bay Ridge Subaru responded

LCampbell49, thank you for the positive review. We are so happy that you have had a good experience with our team's service. If you should require any more assistance, please don't hesitate to reach out! -BRS

July 25, 2019

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Nice people. Hard workers. Aim to get it right..and do. I think this team is first rate. Everyone understands that this is the car you commute in, drive your kids to practice, etc., and it feels as if they More

by CHIMODC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Arzuza , Michael Otero, Joseph Teti

Jul 26, 2019

Bay Ridge Subaru responded

Chimodc, thank you for such a great review! We appreciate your loyalty to our dealership and hope to work with you for many years to come! -BRS

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