Marc Kubil | Page 29

attention to customer experience We purchased this CPO at the dealership and came in first time for service/oil change two days before Xmas. Marc and John took care of everything and We purchased this CPO at the dealership and came in first time for service/oil change two days before Xmas. Marc and John took care of everything and kept me updated in the waiting area. I had my questions answered, some minor concern looked at, and felt assured afterwards that the car would do well this winter when it has to park outside somewhere much colder and snowier. I was in and out within 45 minutes, but I wouldn't hold them to it every time. It wasn't busy while I was there. Definitely coming back for future service needs. More

by R. Kl. Verified Customer Verified Customer

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Excellence!! The entire experience was excellent! The entire service staff as well as all of the staff members with whom i came into contact were courteous, friend The entire experience was excellent! The entire service staff as well as all of the staff members with whom i came into contact were courteous, friendly, and professional. Waiting while my service is completed at this dealership is a pleasant experience because of the nice atmosphere and amenities. My car was returned to me in perfect condition and so clean! More

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Tire rotation Went in without an appt. and they were done rotating my tires in an hour. The car was washed, too. Great service and ready when said it would be. Went in without an appt. and they were done rotating my tires in an hour. The car was washed, too. Great service and ready when said it would be. More

by LIZ.OCONNELL Verified Customer Verified Customer

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Service is Excellent! My car's battery went out and I scheduled an appointment for service the next morning. I arrived about 30 minutes early and was given courteous treatm My car's battery went out and I scheduled an appointment for service the next morning. I arrived about 30 minutes early and was given courteous treatment. I received a ride to work also. Both the service department manager, Marc and Robert, the driver of the car treated me nicely and thanked me for choosing Autobarn Volvo. I really appreciate the service!!! More

by KATRINATELL Verified Customer Verified Customer

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check engine icon and software update service Service dept was ready for me at my appointment time. Loan provided with little fanfare. Auto issues resolved and solutions thoroughly explained. Pr Service dept was ready for me at my appointment time. Loan provided with little fanfare. Auto issues resolved and solutions thoroughly explained. Professional and friendly. More

by NFDEPALMA Verified Customer Verified Customer

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Very efficient and timely and service amazing. The people are always a pleasure and I never had any issues. They are kind and helpful and I feel welcomed. Love it here greatly. The people are always a pleasure and I never had any issues. They are kind and helpful and I feel welcomed. Love it here greatly. More

by ARNETTA329 Verified Customer Verified Customer

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Quality service with quality amenities My check engine light came on unexpectedly two days earlier. The engine turned over very slowly, but otherwise my XC60 ran smooth. Somewhat panicked My check engine light came on unexpectedly two days earlier. The engine turned over very slowly, but otherwise my XC60 ran smooth. Somewhat panicked, I was able to secure a Saturday morning appointment. I wasn’t sure how long I’d have to wait, so I brought some work with me. The Oak Park Service Center took my car at the appointed time. The service rep, Robert, greeted me with a genuine smile and a calming manner. Once the problem was diagnosed, Robert kept me informed and updated me on my car’s overall condition. My rear brakes also needed attention, and Robert took care of that as well, applying a 10% discount for the brake repair. (The check engine issue was covered by the OEM warranty). I was able to get work done, enjoy complimentary water and an apple and get out, on my way in less than 3 hours! Thank you Autobarn of Oak Park! Good Job. More

by Hayden Verified Customer Verified Customer

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Service I had a great and easy service experience. They are Extremely genuine and nice people and got me out quickly. Shout out to Rodney and Marc who helped I had a great and easy service experience. They are Extremely genuine and nice people and got me out quickly. Shout out to Rodney and Marc who helped me. More

by ali.s.husain Verified Customer Verified Customer

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Quality service The service manager (Marc) was not only responsive he answered questions for me before they were asked. This was my initial service on my previously o The service manager (Marc) was not only responsive he answered questions for me before they were asked. This was my initial service on my previously owned Volvo so I was not sure what to expect. Well, I found out it’s the same quality service with the exact same responsiveness. I did not even have an appointment and the car was ready by noon. More

by MBLAYNE2015 Verified Customer Verified Customer

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Consistently great service at Oak Park Volvo Autobarn Honest and professional, from the front line sales and service team to the expert mechanics. Consistent satisfaction. The sales team takes time to lis Honest and professional, from the front line sales and service team to the expert mechanics. Consistent satisfaction. The sales team takes time to listen, so does the service team - where else can you find folks that "listen" to a customers requests or issues. More

by Customer Verified Customer Verified Customer

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