Marc Prestwood | Page 2

Good customer service. Am and will stay a regular customer. Oil change service is always quick Am and will stay a regular customer. Oil change service is always quick More

by JONES Verified Customer Verified Customer

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I went in on a Monday for a repair that I was told was only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still wa only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still waiting 3 days for the part. I WAS NEVER TOLD THEY NEEDED TO ORDER A PART. I had my car just sitting in your lot for a week while I paid for a rental car the entire time. I'm not made of money, and when I tried to pay for my repair, I couldn't because of the fact I had to pay an extra week for a rental due to ineptitude from the staff at Don Davis. Then, on top of it, the pregnant lady at the payment desk in the service department was very unpleasant. Her words were kind, but her demeanor was less than kind. I chalk it up to pregnancy hormones, but it didn't help my situation any. And every 15 minutes I was there in the waiting room or the parking lot, I was approached by someone trying to sell me a new car. I just wanted MY car back! It was overall a very frustrating experience and that was enough to cause me to drive to Dallas to find another Ford dealership to deal with. This location will not get any more of my money from me. More

by ALLEN.GAILES.JR Verified Customer Verified Customer

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The light change on the passager side the front passanger lite was burned out It was first rate work lite was burned out It was first rate work More

by PLANETEXPRESS1962 Verified Customer Verified Customer

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Follow-up communication is below standards. Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops More

by THOMASCHIEF Verified Customer Verified Customer

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Excellent Service, everything was explained very well and service was done on time as promised. Marc and Mardi did a great job. service was done on time as promised. Marc and Mardi did a great job. More

by AAAVERY5 Verified Customer Verified Customer

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They did excellent work with my vehicle this last week. I would take it back again. I would take it back again. More

by ISLAND J Verified Customer Verified Customer

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Entire purchase process was very good. Marc Prestwood suggested I talk to Larry Hinton. Larry Hinton showed me cars that I was interested in. F&I completed the purchase finance process Marc Prestwood suggested I talk to Larry Hinton. Larry Hinton showed me cars that I was interested in. F&I completed the purchase finance process quickly. Overall a very pleasant experience. And my wife loves the Escape. More

by donb4 Verified Customer Verified Customer

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I've bought several cars and trucks from Don Davis. I was looking for a car to replace my 2009 Corolla (from Don Davis Toyota). I came by the Ford store and asked my Service tech, Marc Prestwood, abo I was looking for a car to replace my 2009 Corolla (from Don Davis Toyota). I came by the Ford store and asked my Service tech, Marc Prestwood, about who to talk to about a vehicle. He suggested Larry since Larry was the salesman who arranged the Corolla deal. At about 3pm Larry found a vehicle for me and we finished up the entire deal before 7pm. No hassles. More

by donb4 Verified Customer Verified Customer

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Don Davis is quick and detailed in there services They keep me informed of the detailed of the service I am satisfied with the services keep me informed of the detailed of the service I am satisfied with the services More

by PLANETEXPRESS1962 Verified Customer Verified Customer

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I have been a Don Davis Customer for 40 years! Enough said!❤️. I would never think about going to any other Dealer for service, repair, or a new Lincoln! Enough said!❤️. I would never think about going to any other Dealer for service, repair, or a new Lincoln! More

by bdoors Verified Customer Verified Customer

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