Marc Romage | Page 6

First let me say, our sales guy (Marc) was outstanding. Everything else leaves a lot to be desired. We took care of everything (or so we thought) via email/text including sending paystubs, copy of insu Everything else leaves a lot to be desired. We took care of everything (or so we thought) via email/text including sending paystubs, copy of insurance card, copy of DL, etc. but still ended up spending three hours at the dealership. This included a lot of waiting. Definitely not an ideal situation when you've traveled 2.5 hours. Needless to say we were more than ready to get out of there when we left and this is why I guess I didn't read over everything in more detail. Lesson learned. I was offered a total care warranty (apparently this is a packaged deal when you want a good interest rate) and when I asked how much this was and was told "$40, maybe $50 a month". Nope, it's actually about $120 a month. Almost $9000 for a warranty; that is ridiculous. When someone finally called me back (about week later) to answer my questions and I requested it be cancelled he told me all of my paperwork would need to be re-done because they wouldn't be able to offer the same interest rate. So because I want to cancel this $9000 warranty, my interest rate goes up?!?!? He said it would be "easier" for me to wait a few months and cancel through the warranty company. And the cost of the warranty would be deducted from my principal balance. Let's just hope this is truly the case. More

by Kimberly Verified Customer Verified Customer

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Brother Marc provided exceptional service throughout the purchase of my car. I highly recommend requesting him to be your salesman. Also, AJ was accommodating throughout the financing part of purchasing my purchase of my car. I highly recommend requesting him to be your salesman. Also, AJ was accommodating throughout the financing part of purchasing my car. More

by haunanimiyashiro Verified Customer Verified Customer

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I had an excellent experience! I was treated with respect and didn’t feel pressured into purchasing which was a phenomenal feeling. They exceeded my expectations! and didn’t feel pressured into purchasing which was a phenomenal feeling. They exceeded my expectations! More

by Keira.Pinkney Verified Customer Verified Customer

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Marc Romage was the best. He was very friendly and very attentive to our needs. If we ever purchase another car, we'll see Marc first. attentive to our needs. If we ever purchase another car, we'll see Marc first. More

by Cpmaharg Verified Customer Verified Customer

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Buying process was made easy and was done from home. They delivered the car to me. The process was seem less. Would buy from them again. delivered the car to me. The process was seem less. Would buy from them again. More

by benedictdarlene Verified Customer Verified Customer

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Really bad experience in finance and they are always trying to get the most of you without asking you first. We bought a Kia from them and almost 3 months later I can’t registered because they haven’t s trying to get the most of you without asking you first. We bought a Kia from them and almost 3 months later I can’t registered because they haven’t send any paperwork to titles department. We got in contact with the general manager and nothing has changed, Is been a nightmare. More

by jcohetero81 Verified Customer Verified Customer

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Knew what I wanted which made the processes even quicker. The salesman was very pleasant and attentive. The car was “detailed” after the test drive, while we started the paperwork. The gentleman in finance w The salesman was very pleasant and attentive. The car was “detailed” after the test drive, while we started the paperwork. The gentleman in finance was prepared and made the process quick. Only down side was my new car was not that clean. Seats had spills, and I found some of the previous owners trash in the trunk and glove box and debris under the seats. Overall pleased with the experience, just not happy with the cleanliness of the car on delivery. More

by cnd Verified Customer Verified Customer

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Quick and seamless process! I was greeted immediately upon entering the building. I had not worked with anyone prior to my visit, but was instantly assigned a sales rep (Marc). I told him the vehicle I upon entering the building. I had not worked with anyone prior to my visit, but was instantly assigned a sales rep (Marc). I told him the vehicle I was interested in and left as the owner! I would highly recommend purchasing from ALM SOUTH! More

by kcharedda.h Verified Customer Verified Customer

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I was very apprehensive about this dealership because of some of the reviews I’d read. But Brother Marc and the finance manager made me feel like family and made this process so easy. I ended up with a near some of the reviews I’d read. But Brother Marc and the finance manager made me feel like family and made this process so easy. I ended up with a nearly brand new vehicle. i thank God for them shoutout to the guy that sits behind Brother Marc playing all the 90’s R&B jams!!! We had a lil concert between signing paperwork. More

by kurtez.black Verified Customer Verified Customer

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A warm welcoming as you enter the doors of the dealership. Customerservice person quickly found out your need for being there and gladly found the correct person to assist. The sale person was ver dealership. Customerservice person quickly found out your need for being there and gladly found the correct person to assist. The sale person was very informative with my needs and concerns. Both salesman’s, Tyrone and Brother Marc Very friendly and information to the car of my choosing. More

by desipinder Verified Customer Verified Customer

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