Marco Pinto | Page 19

I was disappointed in the service department. I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was "oh that's common". If it's common, isn't that a recall issue? So, I left there after they inspected my car and they said they didn't see any issues. Well, the issue persisted the next day. So I had to take time out of my day and go AGAIN. My brakes squeal so loud, my neighbors hear it in their homes! This is new expensive car, and this should not be happening. When I returned I asked for another service person hoping the response to the car issues would be taken seriously. The experience was actually worse, I wasn't listened to, there was no concern for the issues I was having with my my brakes-- again I got the "it's common" and he was questioning me like I had to defend why this was an issue! He might as well of said "oh you'll just have to live with it". The conversation felt combative. At the end of the service he stressed how all the check points are green. It was actually insulting, "see all are green, you see?" Yup I saw and felt I was being talked down to. And with his confidence that all check points were green, the issue persists! Side note- there was a service guy talking to his customer in line at check out,and he was so concerned and patient--I wish I knew his name because I'd give him 5 stars! I didn't have the opportunity to get that level of service. The fundamentals of customer service are empathy and problem-solving. I didn't receive either of those, and this is unfortunate being that ALL of our family have been loyal Acura of Pembroke Pines customers for years. I'd rather drive to Plantation for service from now on. The GM will hearing from us. More

by LAURA45 Verified Customer Verified Customer

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Marco, like always, very knowledgeable and efficient. Get to the point, and solve the problems very fast. Dealer with nice atmosphere, freindly staff. Get to the point, and solve the problems very fast. Dealer with nice atmosphere, freindly staff. More

by pinecs Verified Customer Verified Customer

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marcos exelente muy amable profesional y super rapido es el mejor por eso siempre lo busco para que me atienda vayan con el el mejor por eso siempre lo busco para que me atienda vayan con el More

by DMANZANEIRA20 Verified Customer Verified Customer

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Always a pleasure to bring my car in for its check up At Pembroke Pines Acura!! Thank you Marco!! Pembroke Pines Acura!! Thank you Marco!! More

by SLIMKIM10 Verified Customer Verified Customer

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Great service provided by Mr. Pinto and the parts department. Thank you Acura of Pembroke Pines! Pinto and the parts department. Thank you Acura of Pembroke Pines! More

by GONGA05 Verified Customer Verified Customer

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Great service great customer service waiting times ok waiting area is very good and clean waiting area is very good and clean More

by ak0106 Verified Customer Verified Customer

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Great customer service. I was Well taken care of. I highly recommend this location. I come here for all my services I was Well taken care of. I highly recommend this location. I come here for all my services More

by ASHLEYAACOSTAA Verified Customer Verified Customer

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I do the service at that center, only for the attention I receive from Marco Pinto receive from Marco Pinto More

by ZULEARAN Verified Customer Verified Customer

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Customer service oriented. They keep good time with appointments and deliver as promised. Marco Pinto was extremely professional They keep good time with appointments and deliver as promised. Marco Pinto was extremely professional More

by Armandos1369 Verified Customer Verified Customer

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I can’t say enough good things about this dealership. I got a flat tire and they towed me quickly to the dealership and had my tire replaced in an hour and even told me about hazard coverage I wasn’t awa I got a flat tire and they towed me quickly to the dealership and had my tire replaced in an hour and even told me about hazard coverage I wasn’t aware of. They are very honest, friendly and efficient. I would recommend them to anyone More

by michellecunicelli Verified Customer Verified Customer

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