James Warren

I would give this dealership 0 stars if I could. My engine oil pan gasket that they replaced less than 2 years ago is leaking profusely & now needs replacing again. Not to mention that they told m My engine oil pan gasket that they replaced less than 2 years ago is leaking profusely & now needs replacing again. Not to mention that they told me they accepted my warranty which I should have had to pay them only the deductible of a $100. Instead after my warranty company paid them around $1,500 they billed me close to $1,000 for parts & labor not covered by my insurance/warranty company. While I was able to negotiate Scott Clark Honda (Charlotte, NC) down to $600 that’s still $500 more than I should have had to pay. And now I have to get the engine oil pan gasket replaced again, which they had replaced for me on that same occasion & bill. Now, I will have to pay an estimated, additional $500 to get that leaking gasket replaced again. You can be sure that the job will not be done at Scott Clark Honda, as well as, any other mechanical work or repairs I need to have done. And if you are having aftermarket warranty work done on your vehicle here don’t go by this dealership telling you that they accept your warranty. Don’t go by SCH’s word alone. Check with your warranty company FIRST before ANY work is even stated to find out who your warranty company works with regularly & cooperates with the warranty company. You decide what you will do now. But, hopefully my review will help you. More

Print

Mr. Scott Hall and Christian Carter are horrible people , they have no respect for customers. scott recommends trial and error, he doesn't know what he is about. he doesn't qualify to be a service manager to they have no respect for customers. scott recommends trial and error, he doesn't know what he is about. he doesn't qualify to be a service manager to be honest. very rude guy. when you are not satisfied as a customer he tells you to get the ''xxxx out of here'' it's such a shame to deal with such a horrible manager. More

Print

My service advisor James was excellent and very efficient. I appreciate all the help. I will be back to do business. efficient. I appreciate all the help. I will be back to do business. More

Print

My experience at Scott Clark Honda was great! Neil was an amazing salesman. We spoke prior to my visit and when I arrived he already had the car ready for me to test drive. He was very helpful, i Neil was an amazing salesman. We spoke prior to my visit and when I arrived he already had the car ready for me to test drive. He was very helpful, informative and he was patient with me as we worked towards a deal that was perfect for me. Higly recommend shopping for a new or used car here! More

Print

Prompt attention. , fair pricing, clean service and waiting areas , quality workmanship, friendly staff, clean return of vehicle , fair pricing, clean service and waiting areas , quality workmanship, friendly staff, clean return of vehicle More

Print

Everyone was very nice and knowledgeable. They are very honest and my Honda drove great. They are very honest and my Honda drove great. More

Print

I will always be a Scott’s Clark family for life they are the best the best More

Print

The Service Team from the scheduler, to the porter, to the Service Advisors to the technicians I Always Receive EXCELLENT Customer Service.I wouldn't take my Honda anywhere else. the Service Advisors to the technicians I Always Receive EXCELLENT Customer Service.I wouldn't take my Honda anywhere else. More

Print

Very courteous- fair price - timely service- prompt attention - no additional pressure for non requested services attention - no additional pressure for non requested services More

Print

I had an appointment for my summer check up. As I drove in James Warren came to my car and told me he would take care of the check up. He was able to manage the tire rotating and the alignment As I drove in James Warren came to my car and told me he would take care of the check up. He was able to manage the tire rotating and the alignment. He also supervised the oil change, and the review of all liquids all went well, and I was pleased with the quickness of the job, and with his supervision, a courtesy. More

Print