Marcus Oh | Page 3

Most Amazing Salesperson Ever Jessica represents Audi's brand with the utmost professionalism and positive attitude. She was an absolute pleasure to work with. In fact, I flew fr Jessica represents Audi's brand with the utmost professionalism and positive attitude. She was an absolute pleasure to work with. In fact, I flew from Cincinnati to Maryland to pick up the car just so I could meet her. My 3rd time around purchasing an Audi started in Cincinnati just 3 weeks ago. I visited the local dealership I purchased my last two cars from, in hope of talking to the sales rep I always uesed. We had lost touch for over a year and a half, when I went from an Audi to a Tesla for a short stint. While visiting the dealership to test drive (and buy, because I had my mind made up already I wanted an RS5) the car, I found out he left the dealership 6 months prior. The gentleman that waited on me was nice, but I felt he didn't take me seriously. I walked in with my son and wife, wearing board shorts and a white tee. I asked to test drive the RS5, to which he quickly made happen. After the drive we sat down, and although he was very nice, I did not mesh well with him. I left that day and contacted another local dealership. I spoke with an enthusiastic sales manager, who heard my story and promised me he'd deliver a great experience. I told him what I was looking for, and he quickly found the one I had in mind, at the Maryland dealership in Rockford. He asked me to fill out an online app, and he'd get a hold of me later that afternoon. I immediately filled out the app, and waited... and waited... until 4 hours later. No call back, so I called and was sent to his voicemail 2x. The receptionist answered the phone and said he'd call me right back after he was done with a client. 1 hour later, no call. Fast forward to Monday morning. I called the dealership and was transferred to the sales rep's cell phone. He answered and said he'd call me back in a few hours. that afternoon, he called me back and said he was working on the financing options, and would get back to me shortly. No call back. Monday evening, I decided to research on my own. I went to every Maryland Audi site until I found the car I wanted. I got a chat pop up while visiting the Rockford site, and was asked if I wanted to chat. I figured I would get a text the next day, and put in my phone number. 2 minutes later, I got a text from Jessica Boac! Mind you, this was almost 10 PM on a Monday. I thought it was a bot text, but decided to reply. Nope, it was the real deal. We chatted for almost 2 hours, and Jessica went through everything with me. She listened to my story of the unpleasant experiences I had locally, and answered all my questions. She sent me the link to apply. I was hesitant since I already applied 2 days prior. But thought what's the worst that will happen. The next morning, by 11 AM, Jessica had me approved for 0% financing for 72 months. WOW! She walked me through the whole process, and made plans to have the car delivered to me in Cincinnati. After some thought and talk with the fam, I decided to bypass the delivery, and make a trip to Maryland to pick the car up in person and meet her. My expectations were more than exceeded. We decided to fly in late Friday night, and pick the car up Saturday morning. Jessica gave non-stop communication for the remainder of the week leading up to our visit to the dealership. We arrived Saturday morning shortly when the opened. The car was outside with a huge red bow on the hood. Never would I have imagined this. We spent 5 mins inside finalizing a few signatures, then made our way out to the car. Jessica learned I had a wife and 6 year old son. Inside the trunk was an Audi branded Monopoly game, 2 shirts for my wife, a hat and leather cleaner. ALL complimentary. I was absolutely shocked. This was hands down the best auto buying experience I have ever had. I have already referred 2 friends to Jessica, and will continue to do so. I'm a life-long Audi buyer, and will always go to her from now on. Even if it means flying to MD and driving back to OH for every purchase. Jessica went above and beyond. She never pressured me, and followed through with everything she promised. Her class and enthusiasm goes unmatched. Thank You Jessica! More

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Excellent service Excellent service! Chris K. Was very helpful and patient with me in purchasing my Audi Q7. The dealership was clean and well managed. They had plen Excellent service! Chris K. Was very helpful and patient with me in purchasing my Audi Q7. The dealership was clean and well managed. They had plenty of vehicles to chose from. Everyone was nice. I would recommend and return to this dealership. More

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We got a really good deal on the Audi Q7 and the folks there are super helpful and willing to match any deals out there there are super helpful and willing to match any deals out there More

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Great experience and deal from Marcus Had best car buying experience dealing with Marcus and his team Gave me space and time to enjoy the car with smooth and great purchase process T Had best car buying experience dealing with Marcus and his team Gave me space and time to enjoy the car with smooth and great purchase process Trade in was solid deal and gave us great finacing options Highly recommend if you are in the market for Audi and make them the last visit to get best service and deal More

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Kenneth Chang sales department Audi Rockville is awesome, definitely because they have an amazing team working there. Specifically, Kenneth Chang went all out for me when I was gett Audi Rockville is awesome, definitely because they have an amazing team working there. Specifically, Kenneth Chang went all out for me when I was getting my new car, he gave me discounts upon discounts and made buying my new car very easy. He also has been serving as a good support till date, for when ever I have questions about a function of my car or so. Look for him at audi Rockville when you get there, he won’t let you down. More

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Great Team Work from A Great Dealership Enjoyed the process of working with the entire team at Rockville-Audi. The team handled very busy times by supporting each other and not making me fe Enjoyed the process of working with the entire team at Rockville-Audi. The team handled very busy times by supporting each other and not making me feeling ignored which was much appreciated. In fact we were looking at several vehicles and trying to make a combined decision and Jessica took the time to set up all the cars we were interested in so that we could easily test drive all three in succession. Something I was not anticipating, which allowed the entire family to test drive in a short period of time and allowing me the opportunity to come back later and get a better perspective on my own. Extremely accommodating, well organized process. After-sale follow up has also been great and much appreciated. Feels like we've found a new home for all our auto needs. More

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Huge car inventory Overall, everyone here is friendly and easy to work with. Great Experience. Good Deal! Huge car inventory for your selection! We contacted the deal Overall, everyone here is friendly and easy to work with. Great Experience. Good Deal! Huge car inventory for your selection! We contacted the dealer for a quote on a new Audi and Jessica was very quick, straightforward and transparent about the price. She is professional and knowledgeable about Audi products/ features. Also, the store manager, Marcus Oh, was very nice and easy to work with. The only thing that we were not happy was the finance guy (Mr Neil Xing). He talked and talked but did not answer our questions. We want to see the "real number" on the papers... He kept saying_ "will let you know later" but asked us to sign here and there first. He talked until we were really tired and wanted to finish paper work and walk out. More

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My experience at Rockville Audi Marcus went above and beyond to make my buying experience a positive one. I highly recommend using Rockville Audi and Marcus for all your Audi needs. Marcus went above and beyond to make my buying experience a positive one. I highly recommend using Rockville Audi and Marcus for all your Audi needs. More

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Trustworthy Transparent and trustworthy leasing process. Marcus went above and beyond what most dealers would do to offer the best price possible. Very friendly a Transparent and trustworthy leasing process. Marcus went above and beyond what most dealers would do to offer the best price possible. Very friendly as well. More

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