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Marcus Yates

Overview Reviews (149) Inventory (487)

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Marcus Yates

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Marcus Yates | Page 4

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.7

149 Reviews

Overview Reviews (149) Inventory (487)

Dealership Experience

5 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

4.7

149 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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149 Reviews of Marcus Yates

December 19, 2022

Dealership Rating

Employee Rating

Best Honda Dealership! We love the service department and appreciate everything they have done for our family. We will continue to get our car serviced there and purchase v We love the service department and appreciate everything they have done for our family. We will continue to get our car serviced there and purchase vehicles as well. They are wonderful, reliable, and they treat you like family. More

by Alesianjohnson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rich Corbell, Fernando Marquez, Juan Rodriguez

Helpful 0

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Dec 20, 2022 -

John Eagle Honda of Dallas responded

Hello, We appreciate your kind words! We are happy to hear you have had multiple wonderful experiences with our team. We look forward to serving you again at John Eagle Honda of Dallas.

December 10, 2022

Dealership Rating

Employee Rating

Great service manager took time explain my issue. Another service advisor Richard tall guy went above tried to help Another service advisor Richard tall guy went above tried to help More

by berrykeith45

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Flores, John Cafferata , Juan Rodriguez, Reception

Helpful 0

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Dec 12, 2022 -

John Eagle Honda of Dallas responded

Hi Berry, Thank you for your 5-star review. We appreciate your positive feedback and hope to serve you again at John Eagle Honda of Dallas.

December 07, 2022

Dealership Rating

Employee Rating

The service team was quick and efficient on their diagnosis. They provided an accurate estimate and was able to get the work done within two hours. diagnosis. They provided an accurate estimate and was able to get the work done within two hours. More

by Sheriff

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas , Robert the shuttle driver

Helpful 0

Report | Print

Dec 08, 2022 -

John Eagle Honda of Dallas responded

Hello, Thank you so much for your 5-star review. Our team is glad to know we were able to help get you back on the road in a timely manner.

November 15, 2022

Dealership Rating

Employee Rating

This dealership is my one stop shop for all things parts and maintenance. The service reps and mechanics are very thorough and have always done a fantastic job! I won't take my vehicles anywhere else! '13 A and maintenance. The service reps and mechanics are very thorough and have always done a fantastic job! I won't take my vehicles anywhere else! '13 Accord and' 07 CR-V More

by kjcooper316

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, John Cafferata , Rich Corbell, Fernando Marquez, Juan Rodriguez, Edgar Juarez in the service department

Helpful 0

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Nov 15, 2022 -

John Eagle Honda of Dallas responded

Hello, We are very pleased to hear you received great service from our team. Thank you for choosing John Eagle Honda of Dallas!

October 14, 2022

Dealership Rating

Employee Rating

Knowledgeable, Committed and Thorough service, they went overboard patiently so we would be satisfied. Thankfully overboard patiently so we would be satisfied. Thankfully More

by Pam

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Juan Rodriguez

Helpful 0

Report | Print

Oct 18, 2022 -

John Eagle Honda of Dallas responded

Hi Pam! Thank you for taking the time to write about what an amazing time you had here with us due to Juan and Marcus's high level of customer service. The John Eagle Honda team is pleased to see you are satisfied with the service you have received. Thank you for allowing us the opportunity to earn your business. We hope to see you again soon.

September 27, 2022

Dealership Rating

Employee Rating

Richard Corbell was an awesome service advisor. He took care of all my concerns. Thank you. He took care of all my concerns. Thank you. More

by Easton

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez

Helpful 0

Report | Print

Sep 29, 2022 -

John Eagle Honda of Dallas responded

Hi Easton, We are happy to hear you had a great experience with Richard and our service department. Thank you for your 5-star review! We hope to see you back at John Eagle Honda of Dallas.

July 29, 2022

Dealership Rating

Employee Rating

Good dealership but this man is completely unprofessional. I felt like I was talking to a rapper. unprofessional. I felt like I was talking to a rapper. More

by Larry Taleen

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Fernando Marquez

Helpful 0

Report | Print

Aug 04, 2022 -

John Eagle Honda of Dallas responded

Hi Larry, Thank you for taking the time to leave us a review. I am glad you had a great experience, and I assure you we strive to provide the utmost professionalism for our customers. Should you want to further discuss, please don't hesitate to reach out.

July 29, 2022

Dealership Rating

Employee Rating

Dropped my car off early in the morning and Juan was my service writer he was very informative and helpful service writer he was very informative and helpful More

by Ashleysingleton553

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Juan Rodriguez

Helpful 0

Report | Print

Jul 30, 2022 -

John Eagle Honda of Dallas responded

Ashley, we here at John Eagle Honda of Dallas are overjoyed to read our Service Team was both helpful and informative while providing a great dealership experience. Thank you for trusting us with your vehicle. We will be here to assist you with any future needs, don't hesitate to reach out to us if needed.

July 19, 2022

Dealership Rating

Employee Rating

Best service department for Honda in DFW. Friendly location and great staff from the greeters to the cashiers Friendly location and great staff from the greeters to the cashiers More

by Marcusmyates

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rich Starr, Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Samantha Hernandez, Fernando Marquez, Juan Rodriguez

Helpful 0

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Jul 20, 2022 -

John Eagle Honda of Dallas responded

Hi Marcus, Thank you for taking a moment to leave us a review! We are so glad that you had such a great experience with us here at John Eagle Honda of Dallas, and we look forward to working with you again down the road.

July 11, 2022

Dealership Rating

Employee Rating

Amazing crew, very knowledgeable and polite. Finished my oil change in a timely fashion. Excellent Finished my oil change in a timely fashion. Excellent More

by David Darko

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez , Rich Corbell, Samantha Hernandez, Fernando Marquez, Juan Rodriguez, Matt Workman

Helpful 0

Report | Print

Jul 12, 2022 -

John Eagle Honda of Dallas responded

David, Thank you for sharing your positive feedback! Your business is much appreciated.

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