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Marcus Yates
Marcus Yates at John Eagle Honda of Dallas
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Marcus Yates | Page 3

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.6
143 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

4.6

143 Reviews

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143 Reviews of Marcus Yates

March 08, 2023

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Employee Rating

I had a great experience, the staff was really nice and always engaging with the customers More

by Ladyahaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault

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Mar 09, 2023

John Eagle Honda of Dallas responded

It makes us happy to hear you had a great experience with our team. Professional, excellent service is what our team aims to provide. We can't wait to serve you again.

February 27, 2023

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Employee Rating

Great service. And the time a waited was really quick. I will come back again. Thanks Honda. More

by Nelson nel
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Service Time
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Recommend Dealer
Yes
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Feb 28, 2023

John Eagle Honda of Dallas responded

We're happy to have helped get you back on the road in no time, Nelson! Thank you for your 5-star review. We look forward to serving you again at John Eagle Honda of Dallas.

January 10, 2023

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Employee Rating

Marcus Yates is AWESOME! ! He made my experience the very best, as he certain the I was satisfied with the service I received!! More

by shaversfredrick
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Marquez

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Jan 10, 2023

shaversfredrick responded

My experience was very good.. After the service was completed, they washed my car… Very satisfied!!!

Jan 10, 2023

shaversfredrick responded

Marcus Yates is AWESOME!!! He made my experience the very best, as he made certain that I was completely satisfied with the service I received!!

January 02, 2023

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Employee Rating

My team was very professoonal but did not eliminate the rattling noise. It sounds like something is loose More

by GS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Marquez

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Jan 02, 2023

GS responded

my team was very professional and speedy service. However did not eliminate the noise right side of car, driver side. The other issue was the tires and it was taken care of and a oil change. I submitted my online schedule service request December 23rd.

Jan 04, 2023

John Eagle Honda of Dallas responded

Hello GS, While we are glad to hear you received professional service from our team, we can't help but apologize to hear you are still hearing a rattling noise. We would be more than happy to help. Please contact me at your soonest availability. Thank you for bringing this to our attention. Marcus Yates myates@eaglehonda.com Customer Relations Manager

December 19, 2022

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Employee Rating

Best Honda Dealership! We love the service department and appreciate everything they have done for our family. We will continue to get our car serviced there and purchase v More

by Alesianjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Corbell, Fernando Marquez, Juan Rodriguez

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Dec 20, 2022

John Eagle Honda of Dallas responded

Hello, We appreciate your kind words! We are happy to hear you have had multiple wonderful experiences with our team. We look forward to serving you again at John Eagle Honda of Dallas.

December 10, 2022

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Employee Rating

Great service manager took time explain my issue. Another service advisor Richard tall guy went above tried to help More

by berrykeith45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Flores, John Cafferata , Juan Rodriguez, Reception

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Dec 12, 2022

John Eagle Honda of Dallas responded

Hi Berry, Thank you for your 5-star review. We appreciate your positive feedback and hope to serve you again at John Eagle Honda of Dallas.

December 07, 2022

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Employee Rating

The service team was quick and efficient on their diagnosis. They provided an accurate estimate and was able to get the work done within two hours. More

by Sheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas , Robert the shuttle driver

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Dec 08, 2022

John Eagle Honda of Dallas responded

Hello, Thank you so much for your 5-star review. Our team is glad to know we were able to help get you back on the road in a timely manner.

November 15, 2022

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Employee Rating

This dealership is my one stop shop for all things parts and maintenance. The service reps and mechanics are very thorough and have always done a fantastic job! I won't take my vehicles anywhere else! '13 A More

by kjcooper316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, John Cafferata , Rich Corbell, Fernando Marquez, Juan Rodriguez, Edgar Juarez in the service department

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Nov 15, 2022

John Eagle Honda of Dallas responded

Hello, We are very pleased to hear you received great service from our team. Thank you for choosing John Eagle Honda of Dallas!

October 14, 2022

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Employee Rating

Knowledgeable, Committed and Thorough service, they went overboard patiently so we would be satisfied. Thankfully More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Juan Rodriguez

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Oct 18, 2022

John Eagle Honda of Dallas responded

Hi Pam! Thank you for taking the time to write about what an amazing time you had here with us due to Juan and Marcus's high level of customer service. The John Eagle Honda team is pleased to see you are satisfied with the service you have received. Thank you for allowing us the opportunity to earn your business. We hope to see you again soon.

September 27, 2022

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Employee Rating

Richard Corbell was an awesome service advisor. He took care of all my concerns. Thank you. More

by Easton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez

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Sep 29, 2022

John Eagle Honda of Dallas responded

Hi Easton, We are happy to hear you had a great experience with Richard and our service department. Thank you for your 5-star review! We hope to see you back at John Eagle Honda of Dallas.

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