Marek Hornik | Page 6

Waking into the Autobarn, I was very nervous at first. Car dealerships make me very uncomfortable and the salesmen, in my experience, always make me feel like they have the most to benefit. Arlen was very Car dealerships make me very uncomfortable and the salesmen, in my experience, always make me feel like they have the most to benefit. Arlen was very knowledgeable about Volkswagen and i felt like he was easily relatable seeing as we were close in age. That being said, when we started talking numbers and cost of the vehicle, that need to put my guard up returned. I had come In with the full intent to leave with a vehicle and was given a family and friends discount. Immediately I felt the number that were brought to the table were arbitrary and did not see any benefit in being the family member of a 35 year volkswagen employee. After the sales manager had entered the room, I was thankfully brought paperwork that would illustrate the price discounts and a breakdown of the cost at hand. It wasn’t until many questions later and lot of back and forth conversation that we were able to reach and understanding and my wants were actually addressed. In the end I was very grateful for the effort that was put into the sale of my vehicle, which I absolutely love, I might add. The reason for four stars is due to the amount of time and effort it took to achieve the greater benefit. The other reason I gave a four star review was due to the finance manager who put a quick end to the excitement of purchasing a new vehicle. After sitting down to sign the paper work, everything appeared to be joyous until the question of purchasing a 10 year extended warranty was on the table. I requested a copy of my vehicles manufactures warranty which I was denied by the finance manager as if I was asking for something that didn’t exist. My boyfriend encouraged me to leave the room to seek the my car salesman Arlen who quickly got me what I needed. I wanted to be I formed when making a decision and I felt I was being punished for asking too many questions, as if i was wasting his time when my answer was leaning towards not purchasing the extended warranty. At one point in the conversation when backtracking and asking more questions about the extended warranty, the finance manager had said “it doesn’t even matter at this point since you are not opting to buy it and the paperwork had been printed.” The financial part of the sales deal had been my least favorite and most uncomfortable, to the point in which I had to get up and leave the room. I was very grateful for Arlen and his manager who quickly reassured me that they were on my side and would see to it that the finance manager would receive some feedback. With some minor deviations i would say Overall a good experience. I show no regrets in the decision to buy a vehicle from the Autobarn and it continues to show it was an investment well made as my salesman Arlen has followed up to make sure I am understanding and feel comfortable in my new vehicle. The sales manager and my salesman are no longer a threat to me but have given me a sense of mutuality and friendship. That being said is exceptional in itself as that is a first for me in this environment. More

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Jetta go again I can't say enough about VW!! I absolutely love the customer service I received. The deal was amazing and my car was the best. Thank you much!!! I can't say enough about VW!! I absolutely love the customer service I received. The deal was amazing and my car was the best. Thank you much!!! More

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Buying a car? See Abe + Max = have fun and relax! Abe sold us our awesome new (used) Jetta SportWagen and was very fun and professional! He was committed to our satisfaction and we walked away happy w Abe sold us our awesome new (used) Jetta SportWagen and was very fun and professional! He was committed to our satisfaction and we walked away happy with our purchase. Also, we enjoyed our interaction with Max when we completed the paperwork in the finance office. Who knew signing on the dotted line could be so much fun?!?!? Thanks guys! More

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service work complete and satisfactory, nice and clean when I received my car back. always clean organized desk in shop. Car washed and looked good and still work complete and satisfactory, nice and clean when I received my car back. always clean organized desk in shop. Car washed and looked good and still looks new More

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Good service, friendly environment. Everyone worked hard to help us out to choose the right car for our family within our budget. Thank you for what you did, we are very happy with our Everyone worked hard to help us out to choose the right car for our family within our budget. Thank you for what you did, we are very happy with our new car. More

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Excellent Michel provided excellent service all around!! The only thing that I found an issue with was waiting way too long (over two hours) to see the fina Michel provided excellent service all around!! The only thing that I found an issue with was waiting way too long (over two hours) to see the finance representative. More

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Friendly and Patient I told the sales rep my price range and he gave me the best options they had and walked me through all the options until I was able to make a decision I told the sales rep my price range and he gave me the best options they had and walked me through all the options until I was able to make a decision that worked best for me without pressure. More

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Finally-found the right car at the right Dealership After 4 months of searching the Chicagoland area and surrounding suburbs I found the car that my wife would enjoy. The dealership being less than 30 m After 4 months of searching the Chicagoland area and surrounding suburbs I found the car that my wife would enjoy. The dealership being less than 30 minutes from Home was a plus. The dealership itself was clean, the vehicles being sold were clean and the staff that I interacted with were nice and professional people. Most of my negotiations were with Manager Merck Mornik who was a calm and mild mannered guy who generated a stress free negotiation process! Ronnie Regep was the associate who I spent time with finalizing all the vehicle details and he made sure all my questions were answered and the vehicle was to my satisfaction. The final paperwork and signatures were completed in the office of Allen Mando and he was precise and swift in explaining all the documents. Actually everyone I met or spoke to within the dealership appeared to be good natured people. More

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great team! No heavy sales pressure! Made buying a car easy and fast! Came back to purchase my car! Would say it was a pleasant experience overall No heavy sales pressure! Made buying a car easy and fast! Came back to purchase my car! Would say it was a pleasant experience overall More

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Exceptional service Came to Volkswagen to look at a Jetta and Ronnie helped me throughout the process. I felt super comfortable and he answered all my questions and conce Came to Volkswagen to look at a Jetta and Ronnie helped me throughout the process. I felt super comfortable and he answered all my questions and concerns honestly. I highly recommend him and the autobarn dealership to anyone looking at getting into a new or ore owned vehicle. More

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