Maria Arroyo
Maria Arroyo at Toyota of Downtown L.A.

Maria Arroyo | Page 7

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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112 Reviews

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Spanish Spanish

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112 Reviews

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112 Reviews of Maria Arroyo

March 11, 2023

Dealership Rating
Employee Rating

Todos los empleados son muy amables y el servicio es de calidad. Se los recomiendo 100% More

by Rene guatemala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2023

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 09, 2023

Dealership Rating
Employee Rating

This is my neighborhood dealership. I’ve been having my cars serviced here since the 1980’s. I usually wait at home. This time I walked as I need the steps. As always, the car was ready More

by wm.c.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 08, 2023

Dealership Rating
Employee Rating

Not happy at all with the service Kim, Joao provided had to wait more than 5 hrs for a oil change this is awfull service, he did not help me with my second issue i had fo More

by Rubenflores338
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 09, 2023

Toyota of Downtown L.A. responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 06, 2023

Dealership Rating
Employee Rating

Customer service was excellent I would definitely recommend toyota of downtown Los Angeles.. I would definitely buy my next car with Toyota of downtown More

by BYRONUPS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2023

Toyota of Downtown L.A. responded

We cannot thank you enough for your wonderful review of Toyota of Downtown LA and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Toyota of Downtown LA Team

March 06, 2023

Dealership Rating
Employee Rating

One of the best, She helped me get my car back better than ever! Very helpful and communicative I recommend her if you ever need car help. More

by Erik007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lopez Camacho

Mar 07, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 05, 2023

Dealership Rating
Employee Rating

Just excellent service, amazing customer service. Definitely recommend to friends/family. Way to go Maria!! You’re what makes Toyota a great choice More

by Alvarezrivera561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Sanchez, Blanca Torres

Mar 07, 2023

Toyota of Downtown L.A. responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 05, 2023

Dealership Rating
Employee Rating

It’s amazing, everybody were so lovely and nice and they offered me big deals according to my needs. More

by ILSI_VENTURA24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 07, 2023

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

February 26, 2023

Dealership Rating
Employee Rating

Always get good service here I would just suggest they more parts & tires in stock so customers who live far dnt have to return especially us handicap... Maria Arroyo gave great service! Thnk you for your More

by Latinqwn Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blanca Torres

Feb 28, 2023

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 25, 2023

Dealership Rating
Employee Rating

She explained the process and helped me as much as she can. And left message for more informations. Everything was perfect for me. Thank you Maria :) More

by Dongho kwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

February 20, 2023

Dealership Rating
Employee Rating

Just moved to San Francisco but have a Rav4 with a broken window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya

Feb 22, 2023

Toyota of Downtown L.A. responded

Sid, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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