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Maria Arroyo

Overview Reviews (114)

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Maria Arroyo

Maria Arroyo | Page 8

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.3

114 Reviews

Overview Reviews (114)

Languages Spoken

English

Spanish

4.3

114 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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114 Reviews of Maria Arroyo

February 25, 2023

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Employee Rating

She explained the process and helped me as much as she can. And left message for more informations. Everything was perfect for me. Thank you Maria :) can. And left message for more informations. Everything was perfect for me. Thank you Maria :) More

by Dongho kwak

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

February 20, 2023

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Employee Rating

Just moved to San Francisco but have a Rav4 with a broken window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my insurer to get paid directly. Truly impressive. A+. More

by Sid

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Recommend Dealer

Yes

Other Employees Tagged: Alex Anaya

Feb 22, 2023 -

Toyota of Downtown L.A. responded

Sid, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 19, 2023

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Has comfortable seats to wait while your vehicle is in service. It also has good coffee service. It also has good coffee More

by Brenda S

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Recommend Dealer

Yes

Feb 22, 2023 -

Toyota of Downtown L.A. responded

Brenda, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 16, 2023

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She was really great, helped us with getting th things we needed and kept us updated. needed and kept us updated. More

by Kim

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Recommend Dealer

Yes

Feb 17, 2023 -

Toyota of Downtown L.A. responded

Kim, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 15, 2023

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Employee Rating

Great guy. Super responsive to my questions and concerns. Enjoyed the professionalism and knowledge. Thank you Super responsive to my questions and concerns. Enjoyed the professionalism and knowledge. Thank you More

by Mj

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Recommend Dealer

Yes

Other Employees Tagged: Gary Kamoshida

Feb 16, 2023 -

Toyota of Downtown L.A. responded

Mj, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 11, 2023

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Very cordial and knowledgeable about all automotive concerns. She helped me have a positive experience at Toyota of Downtown Los Angeles. concerns. She helped me have a positive experience at Toyota of Downtown Los Angeles. More

by francofe

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Recommend Dealer

Yes

Feb 14, 2023 -

Toyota of Downtown L.A. responded

Francofe, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 24, 2023

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Always a reliable location to get everything I need taken care of in a respectable amount of time care of in a respectable amount of time More

by iamjodiemaxx

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Recommend Dealer

Yes

Jan 26, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

January 16, 2023

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Employee Rating

Fast accurate and effective solutions we’re being suggested for customers satisfaction on how to effectively have solutions on the vehicle problem that we’re being encountered👍Hats off to Jao Kim pa suggested for customers satisfaction on how to effectively have solutions on the vehicle problem that we’re being encountered👍Hats off to Jao Kim particularly More

by chatdeleon54

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Recommend Dealer

Yes

Other Employees Tagged: Jose Francisco, Joao Kim, Leonel Maldonado, Ricardo Rivas

Jan 15, 2023 -

chatdeleon54 responded

This is my authentic review

December 09, 2022

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Employee Rating

Toyota Downtown LA is always awesome. Extremely courteous staff always concerned customer needs, time and comfort; quite articulate on details and customer service. Extremely courteous staff always concerned customer needs, time and comfort; quite articulate on details and customer service. More

by jomosa.mfa

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Toni Hernandez, Gary Kamoshida , Jose Francisco, Jonathan Lopez Camacho

Dec 12, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Toyota of Downtown LA Team

November 27, 2022

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Employee Rating

Maria Arroyo is amazing! She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very kind & helpful. Definitely recommended!!! More

by dannie22x

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Recommend Dealer

Yes

Nov 29, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Maria was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389