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Maria Arroyo

Overview Reviews (113)

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Maria Arroyo

Maria Arroyo | Page 8

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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113 Reviews

Overview Reviews (113)

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113 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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113 Reviews of Maria Arroyo

February 20, 2023

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Employee Rating

Just moved to San Francisco but have a Rav4 with a broken window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my insurer to get paid directly. Truly impressive. A+. More

by Sid

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Anaya

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Feb 22, 2023 -

Toyota of Downtown L.A. responded

Sid, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 19, 2023

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Employee Rating

Has comfortable seats to wait while your vehicle is in service. It also has good coffee service. It also has good coffee More

by Brenda S

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Feb 22, 2023 -

Toyota of Downtown L.A. responded

Brenda, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 16, 2023

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Employee Rating

She was really great, helped us with getting th things we needed and kept us updated. needed and kept us updated. More

by Kim

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Workmanship

Service Time

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Recommend Dealer

Yes

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Feb 17, 2023 -

Toyota of Downtown L.A. responded

Kim, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 15, 2023

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Great guy. Super responsive to my questions and concerns. Enjoyed the professionalism and knowledge. Thank you Super responsive to my questions and concerns. Enjoyed the professionalism and knowledge. Thank you More

by Mj

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Kamoshida

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Feb 16, 2023 -

Toyota of Downtown L.A. responded

Mj, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 11, 2023

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Very cordial and knowledgeable about all automotive concerns. She helped me have a positive experience at Toyota of Downtown Los Angeles. concerns. She helped me have a positive experience at Toyota of Downtown Los Angeles. More

by francofe

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 14, 2023 -

Toyota of Downtown L.A. responded

Francofe, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 24, 2023

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Always a reliable location to get everything I need taken care of in a respectable amount of time care of in a respectable amount of time More

by iamjodiemaxx

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Recommend Dealer

Yes

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Jan 26, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

January 16, 2023

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Fast accurate and effective solutions we’re being suggested for customers satisfaction on how to effectively have solutions on the vehicle problem that we’re being encountered👍Hats off to Jao Kim pa suggested for customers satisfaction on how to effectively have solutions on the vehicle problem that we’re being encountered👍Hats off to Jao Kim particularly More

by chatdeleon54

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Francisco, Joao Kim, Leonel Maldonado, Ricardo Rivas

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Jan 15, 2023 -

chatdeleon54 responded

This is my authentic review

December 09, 2022

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Employee Rating

Toyota Downtown LA is always awesome. Extremely courteous staff always concerned customer needs, time and comfort; quite articulate on details and customer service. Extremely courteous staff always concerned customer needs, time and comfort; quite articulate on details and customer service. More

by jomosa.mfa

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Toni Hernandez, Gary Kamoshida , Jose Francisco, Jonathan Lopez Camacho

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Dec 12, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Toyota of Downtown LA Team

November 27, 2022

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Employee Rating

Maria Arroyo is amazing! She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very kind & helpful. Definitely recommended!!! More

by dannie22x

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 29, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Maria was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 05, 2022

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It was a super excellent service, thank you maria arrollo , i always recommend this place to all my family and friends , i always recommend this place to all my family and friends More

by gally777rivera

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Marcos Aguilar, Alex Anaya, Abraham Alvarado , Erick Cordova, Jacqueline Hercules, Delia Herrera Garcia, Norma Lopez, Erik Orellana, Carlos Pelayo

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Oct 07, 2022 -

Toyota of Downtown L.A. responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389