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Maria Capello
Maria Capello
Customer Relations Manager
Rockland Chrysler Dodge Jeep RAM
60 NY-304
Nanuet, NY 10954
258 Reviews
258 Reviews
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258 Reviews of Maria Capello
October 01, 2025
Fast and responsive service. Vehicle recall performed quickly and faster than expected. Would gladly recommend. Vehicle recall performed quickly and faster than expected. Would gladly recommend. More
by heathercaligione
Verified CustomerOther Employees Tagged: David Del Cristo
September 29, 2025
2019 Jeep Rubicon with 43K miles transmission failed. Very disappointed that Jeep and the dealership would not cover the cost for a new transmission which Jeep should have built correctly to begin with Very disappointed that Jeep and the dealership would not cover the cost for a new transmission which Jeep should have built correctly to begin with. The vehicle had a lifetime extended warranty purchased via 3rd party, however the dealer initially refused to work with the warranty company. Eventually convinced the dealer to reconsider since I had purchased 3 other vehicles (2 Ram trucks and a Jeep Wrangler = $175K+) from this dealership in the past 12 years. Warranty company offered to pay $4300 for the repair however Rockland Jeep wanted $9,300.00 and wouldn't budge (I was willing to chip $1-$2K just to get it repaired), then threatened to charge me $75.00 per day for 91 days $6,825.00 and a mechanic's lien if the vehicle wasn't picked up immediately. Glad to share the voicemail from Maria in Service Dept.. I will never step foot in this dealership and don't recommend anyone else. "Buyer beware". Horrible customer service to a now former loyal customer. BTW, I was charged over $500 to inspect the car advising that the transmission was shot and needed a replacement. 1 star is generous, no option for zero or negative stars which was deserving... More
by cmiller50
September 27, 2025
Over $400 for an oil change and some filters! I warned my wife not to go there, but they saw her coming and took full advantage! It’s all about the upsell I warned my wife not to go there, but they saw her coming and took full advantage! It’s all about the upsell More
by jskelly28
Other Employees Tagged: David Del Cristo
September 27, 2025
The team was extremely helpful and professional. They tended to our emergency and got our family in and out in a manner. They tended to our emergency and got our family in and out in a manner. More
by quirumbay07
Other Employees Tagged: David Del Cristo , Gregg
September 19, 2025
Outstanding! !!!! Could not be more satisfied with the quality of your service. I wish all dealers would act the same. !!!! Could not be more satisfied with the quality of your service. I wish all dealers would act the same. More
by FIREFREAK78
Other Employees Tagged: David Del Cristo
September 12, 2025
Great experience. Brendan the service manager did an excellent job. I would come back again. Brendan the service manager did an excellent job. I would come back again. More
by Adrianpuzio
Other Employees Tagged: David Del Cristo , Brendan Dupper
September 11, 2025
Staff is accommodating. Facility is well maintained.i have never had a negative experience at this location. Facility is well maintained.i have never had a negative experience at this location. More
by Sharon
Other Employees Tagged: David Del Cristo
August 30, 2025
We dropped off our jeep to get work done, and it was never assessed or put through the warranty process. The Jeep sat there for 3 weeks and nothing was accomplished. The communication was poor from the never assessed or put through the warranty process. The Jeep sat there for 3 weeks and nothing was accomplished. The communication was poor from the service Rider side and when we finally showed up to take our Jeep home, they had no explanation for why no service was performed. Overall, this is the worst service experience of my life. More
by mtg6486
Other Employees Tagged: David Del Cristo
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