Maria Capello

My interaction with the dealership was sloppy. The work was done but there were too many bumps along the road of the process. The work was done but there were too many bumps along the road of the process. More

by RDWBIRNBAUM Verified Customer Verified Customer

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Completely agree that this service rep does not treat any of the customers appropriately. She speaks down to them. She negatively patronizes when managing a situation. She always argues. The dealership is co of the customers appropriately. She speaks down to them. She negatively patronizes when managing a situation. She always argues. The dealership is correct, “customers always write” it is not her thing. More

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I had a great experience at Rockland Jeep! I worked with Nicole, and she was amazing—super professional, knowledgeable, and helpful. She guided me through getting the parts I needed and made s I worked with Nicole, and she was amazing—super professional, knowledgeable, and helpful. She guided me through getting the parts I needed and made sure everything was covered under my warranty. I couldn’t be happier with the service here. I actually travel 30 minutes just to come to Rockland Jeep because they truly go above and beyond. Highly recommend! More

by peter marsella Verified Customer Verified Customer

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I am always very pleased with the work done on my car…. .I’ve been a customer for many years and I’ll continue to be a customer….All the staff are very caring and helpful !! .I’ve been a customer for many years and I’ll continue to be a customer….All the staff are very caring and helpful !! More

by lrusso5054 Verified Customer Verified Customer

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Terrible experience with Maria Capello, treating customers as adversaries and not valued. The dealership put 61 miles on my vehicle without proper explanation. customers as adversaries and not valued. The dealership put 61 miles on my vehicle without proper explanation. More

by billyfgarcia Verified Customer Verified Customer

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Customer service was very helpful! I was checked in efficiently and was notified when my vehicle was ready for pickup. I was checked in efficiently and was notified when my vehicle was ready for pickup. More

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I traveled to Rockland Chrysler Jeep Ram for an AC service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. I had to call numerous times to speak with my advisor Brendan or an operator. Only to still not be serviced. Afterwards, I went to a local mechanic shop only to find that all my car needed was freon. Which further proves that my vehicle was not even properly diagnosed with it being stored about 30 hours. Now my AC is working but no thank you to Rockland Dodge. I am highly disappointed with the communication and lack of service. More

by dasiagreathouse Verified Customer Verified Customer

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Absolutely the worst customer service ever. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Ty have lost me. More

by GD.HANSEN Verified Customer Verified Customer

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Made an apt but waited days to check out vehicle then me 300 to just look at it which took them 15 mins. 300 to just look at it which took them 15 mins. More

by Trob Verified Customer Verified Customer

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I’ve been to different dealership but Rockland Chrysler Dodge Jeep ram is the worst dealership . The service department is terrible. My experience there was horrible and they steel from the customer the wa Dodge Jeep ram is the worst dealership . The service department is terrible. My experience there was horrible and they steel from the customer the way they did with me. Customer who goes there just be careful with the service manager and anybody else there don’t trust them. More

by yngridp85 Verified Customer Verified Customer

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