Maria Lizardi | Page 196

Top Notch Customer Service I was there on a Sunday & service was prompt & really accommodated me!! Awesome experience & Fernando really helped by providing a loaner car so I cou I was there on a Sunday & service was prompt & really accommodated me!! Awesome experience & Fernando really helped by providing a loaner car so I could finish errands More

by AFOWL412 Verified Customer Verified Customer

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Exceptional Service I have owed over a dozen BMWs services by BMW dealers in 4 states. The personal, professional service provided by Ms.Valentina Lizardi was excellent I have owed over a dozen BMWs services by BMW dealers in 4 states. The personal, professional service provided by Ms.Valentina Lizardi was excellent More

by RONALDDRAKE Verified Customer Verified Customer

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Great service The service department was well organized and welcoming. Maria was excellent and met all my expectations. I especially appreciated the technicians det The service department was well organized and welcoming. Maria was excellent and met all my expectations. I especially appreciated the technicians detecting a possible problem with the I-drive. More

by WILKINSDG Verified Customer Verified Customer

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Service Timely and quality, attentive and friendly. Nice amenities in service wait area, refreshments too were varied, plenty and selective. An enjoyable expe Timely and quality, attentive and friendly. Nice amenities in service wait area, refreshments too were varied, plenty and selective. An enjoyable experience overall . Washed vehicle too. More

by CMM871 Verified Customer Verified Customer

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Great Service I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtes I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtesy driver that dropped me off and picked me up from my job!! Thanks again. More

by TMCCANTS8274 Verified Customer Verified Customer

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Brought in for threevrecalls, took all day to repair The cost of service is over the top, cut your overhead,. Too many people working there, not working Looked like many people standing around just ta The cost of service is over the top, cut your overhead,. Too many people working there, not working Looked like many people standing around just talking More

by MARKOGRADY71 Verified Customer Verified Customer

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Customer Service Galore I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of p I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of peeling glove box cover. Was told glove box could not be repaired and would be $300+ to replace. After expressing my view that interior parts deterioration is what I would expect from a Ford Focus, not a BMW X-3, I was introduced to the Kyle, the Service Director. Kyle acknowledged that other customers had experienced the same problem with their glovebox, and he offered to replace the glove box door for no charge! Wow. Kudos to the Customer Service person Susan, who was not only unbearably cute, but also extremely helpful in getting me in touch with Kyle. Yes, dealerships are typically 20-25% more expensive than independent repair shops, but when it comes to customer service, BMW of Sarasota is among the best i’ve Ever dealt with. Thank you. More

by SNOVICKLAW Verified Customer Verified Customer

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Good experience . Service was prompt. Service advisor Maria is awesome. She makes it easy to set up an appointment to accommodate work schedules. No issues so far wit . Service was prompt. Service advisor Maria is awesome. She makes it easy to set up an appointment to accommodate work schedules. No issues so far with service performed. More

by Bmwowner Verified Customer Verified Customer

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No waiting, fast service. Saturday got a Low Coolant alert on video screen. I was able to get home and then to BMW Service Dept. Monday morning without overheating. Also got a Saturday got a Low Coolant alert on video screen. I was able to get home and then to BMW Service Dept. Monday morning without overheating. Also got an alert to change engine oil. Arrived early and my X3 was taken to service area right away. Coolant issue, oil change and scheduled maintenance was done in 2 hours. More

by JAMESD1949 Verified Customer Verified Customer

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Good result but long wait Diagnostics and repairs took a long time, I think too long, but all was completed in one day; and I am confident that they did a good professional job Diagnostics and repairs took a long time, I think too long, but all was completed in one day; and I am confident that they did a good professional job. More

by NUBOY Verified Customer Verified Customer

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