"Painless, efficient, no surprises. Mariah is a superb..."
Painless, efficient, no surprises. Mariah is a superb salesperson. She explained as best as she can and available at all times even after the sale. She had the vehicle ready to go. Loved the shirts. Her managers are no frills. Stucked to the promised bottom line price. Manager offered a 2yr service maintenance deal but was not able to close it due to the system not allowing him to include it. It would have been over the top customer service. The team tried to get me the vehicle with the preferred color but the delivery date was delayed. But offered a better deal with the current inventory. Highly recommended unlike the local KIA dealers in my area.
"***BEWARE $5,500 IN BS FEES ON ALL THEIR VEHICLES ***..."
***BEWARE $5,500 IN BS FEES ON ALL THEIR VEHICLES *** Don't waste your time with this dealer. They advertise a nice price, but once they work up your final Out The Door price they load on the BS fees! Prior to driving hours to their dealership I spoke with Olga (cust serv. Rep) and questioned her on the fees to be assured they weren't trying to sneak any in there and waste my time. She insisted that they only had a standard dealer fee and there weren't any other fees outside of small doc and title. Well, that was so far from the truth. Went onsite to test drive the car and when I told them I wanted it BAM there is was in black and white $5,500 in BS fees $3,995 for reconditioning and $1,395 for the "protection package". Needless to say I was furious! After getting up and leaving w/ my family the manager called me and offered me another price which was still thousands higher then other vehicles I found. Being so disappointed I contacted the GM asked him if he could explain to me in detail why and how do they think this is good customer service and of course I got a BS response and another offer to buy the car which was still way over priced. DO YOURSELF A FAVOR, GO ESLE WHERE AND SAVE YOURSELF THE HASSLE! Ended up buying the same year, make, ,trim and model with 15k less miles for thousands less at another dealer.
"Purchasing a new car can be a very exciting experience..."
Purchasing a new car can be a very exciting experience but at the same time it can cause a great deal of anxiety. In my situation I wanted to trade in a car that wasn't fulfilling my needs and ultimately I just wasn't happy driving it. Mariah was the first salesperson that notice how unsatisfied I was with my previous car and did everything she possibly could to find a car that would fit my budget but most importantly make me happy. She was so informative and simplified everything through the whole process. She made me feel comfortable and had an answer to every question I asked. It's rare to find salespeople in the car business that truly care about their customers but Mariah exceeded my expectations. I'm now a proud owner of a new 2020 Kia Optima! I'm so grateful for all her hard work and patience!
"Highly recommend "
There was another gentleman there who worked with us and Mariah (unfortunately I cannot find his name anywhere ( I’m sorry about that, he was excellent as well) They stand by what they say. We never felt pressured. Purchased the Telluride LX on Monday. Although only a few days ago we were very happy with the service and how smoothly it all went. I foresee purchasing our next car there. Thank you Gainesville Kia..
Very friendly staff. They keep you updated concerning your vehicle. Very comfortable waiting area. I will continue doing business with them. I highly recommend them to anyone.
Other Employees Tagged:
Joseph ??? Great guy....
"Wonderful place so friendly. Knowledgeable staff worm..."
Wonderful place so friendly. Knowledgeable staff worm atmosphere. Large waiting area, stocked snacks and drinks. I just love everything about this place. The service is quick and easy.
"They always clean my car so that's great but what I..."
They always clean my car so that's great but what I didn't expect was for them to vacuum my car too! That's awesome! Thanks! I always get great service here. And thanks for sending me a coupon for my service! I appreciate a discount.
I rated all the people well but I didn't speak to any of them. It was another lady but I can't remember her name.