Mariana Lopez

Gave me a good deal on a pre owned vehicle and covered the price of a few errors that warranty did not cover the price of a few errors that warranty did not cover More

by nicc4six Verified Customer Verified Customer

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Mary is always so helpful every time i have to bring my car in for service! car in for service! More

by Louiilow Verified Customer Verified Customer

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Great experience from beginning to end. Sales rep went above and beyond and they even delivered the car. Sales rep went above and beyond and they even delivered the car. More

by vbx714 Verified Customer Verified Customer

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The dealership provided prompt service and flexible scheduling. I appreciate the appointment being booked via text. scheduling. I appreciate the appointment being booked via text. More

by endlessresearch Verified Customer Verified Customer

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Norm Reeves had the used car I have been searching for. On a Sunday afternoon I filled out an inquiry notice and within half hour Mariana Lopez called me very polite and professional. We exchanged numerous On a Sunday afternoon I filled out an inquiry notice and within half hour Mariana Lopez called me very polite and professional. We exchanged numerous phone calls she got me the price I was happy with arranged for me to pickup the car the next day. I flew from Oakland California Mariana set me up with Uber and I purchased the car. The front drivers seat lower trim was broken and coming off. I pointed it out to Mariana I expressed that the parts were going to cost around $500 she went to Vito to see if any compensation was going to be given.Vito came back “car is sold as is I don’t have any room in price to compensate” so I was going to fly back home I was buying car for my granddaughter going away to college didn’t want any issues. After I asked Vito if this is Norm’s standards I went from warm and fuzzy to cold and prickly! Vito came back with a service tech they took car away back in 10 minutes fixed. Not sure why the customer had to push for excellent customer support. More

by rlhoyt67 Verified Customer Verified Customer

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Julian was friendly, knowledgeable, reasonable and professional. Good overall buying experience. Car was immaculate when we left the lot. professional. Good overall buying experience. Car was immaculate when we left the lot. More

by Chris C. Verified Customer Verified Customer

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Easy to work with salespeople, car was handed to me impeccably clean, didn’t feel any sales pressure during the process. I recommend this dealership for any make of vehicle since they have multiple d impeccably clean, didn’t feel any sales pressure during the process. I recommend this dealership for any make of vehicle since they have multiple dealerships More

by john.delrossi.work Verified Customer Verified Customer

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Great dealership! Everyone was very helpful over the phone/text and in person. We are happy with our new vehicle and would come back here. Everyone was very helpful over the phone/text and in person. We are happy with our new vehicle and would come back here. More

by robinrli221 Verified Customer Verified Customer

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EVERYONE was so kind and very helpful and very informative about the Genesis product and services. We test drove 2 gas SUVs and 1 electric. We selected the electric because of the smooth and qu informative about the Genesis product and services. We test drove 2 gas SUVs and 1 electric. We selected the electric because of the smooth and quiet ride. More

by cearlygolf Verified Customer Verified Customer

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I had a great experience with the team at Genesis Cerritos I will be recommending my future business to Mariana and team Cerritos I will be recommending my future business to Mariana and team More

by sguzman122 Verified Customer Verified Customer

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