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Mariela Valdez
Mariela Valdez at Norm Reeves Genesis of Cerritos
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Mariela Valdez | Page 2

Service Consultant

Norm Reeves Genesis of Cerritos

10907 E 183rd St.
Cerritos, CA 90703

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4.8
118 Reviews
4.8

118 Reviews

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118 Reviews of Mariela Valdez

April 20, 2024

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I really had a great experience with the staff. Perla and Mary (oh yeah the finance guy, i don't remember his name) made this journey easy. More

by Gsmith4Csfa
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Recommend Dealer
Yes

Other Employees Tagged: Vito Beato, Perla Avila

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Apr 23, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Perla, Mary, and our finance team made your car-buying experience smooth. We appreciate your business and look forward to serving you again in the future.

April 17, 2024

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Happy to bring my car here for service. Great customer service people and fast service of the vehicle. More

by Corey
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Yes
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Apr 19, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership for your car service needs! We're delighted to hear you had a positive experience with our team. Looking forward to serving you again in the future!

April 16, 2024

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Mariela was Polite, prompt, knowledgeable, pleasant, helpful. She is an asset to your dealership. Highest rating. More

by Smccausl
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Yes
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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Mariela! We're delighted to hear about your positive experience and appreciate your support. We look forward to assisting you again in the future.

April 13, 2024

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Poor planning & poor communication. How could you not have the parts for work that was planned 5 weeks prior to the appointment? Why is it my responsibility to keep callimg day after More

by jim.kost
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Recommend Dealer
No
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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

We sincerely apologize for the inconvenience you experienced. We will review our processes to ensure improved communication and timely service. Your feedback helps us improve. To discuss this please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

April 13, 2024

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Mariela has made the whole service process smooth. I know I will be on good hands when I go to the dealership More

by rafael mendoza
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Recommend Dealer
Yes
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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Mariela provided you with excellent service. We'll make sure to pass on your compliments to her. See you next time!

April 12, 2024

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She saved the day when they found the wheel lock. when the car was serviced that was left at the. Dealer More

by N.Greene1943
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Yes
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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist with the wheel lock situation during your service visit. If you have any further needs, don't hesitate to reach out. Drive safely!

April 12, 2024

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It typically ok as other dealers. The service should be better since it considers a luxury car. More

by Mayau98
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Woo

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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We appreciate your input and are always striving to improve our services to meet the standards expected of a luxury car dealership. We hope to have the opportunity to exceed your expectations in the future.

April 11, 2024

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Awesome dealership better than most Genesis nice clean waiting room coffee awesome place I mean it is Larissa was a good assistant help me out everything I needed thank you More

by Taylormike672
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Recommend Dealer
Yes
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Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Larissa and enjoyed our amenities. We appreciate your support and look forward to serving you again in the future!

April 09, 2024

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She is very good don’t feel like writing anymore so don’t push it. More

by G_D_E3
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Recommend Dealer
Yes
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Apr 10, 2024

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Drive safe!

April 09, 2024

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Process was made pleasurable. Things like what I am going through can be a huge headache. But everyone at Genesis in Cerritos makes the whole process smooth. More

by rafael mendoza
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Recommend Dealer
Yes
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Apr 10, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that our team at Genesis in Cerritos made your car-buying process enjoyable and hassle-free. We appreciate your feedback and hope you're loving your new ride!

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