Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mariela Valdez
Mariela Valdez at Norm Reeves Genesis of Cerritos
Refer Me

Mariela Valdez | Page 3

Service Consultant

Norm Reeves Genesis of Cerritos

10907 E 183rd St.
Cerritos, CA 90703

Contact Me
4.8
129 Reviews
4.8

129 Reviews

Write a Review

129 Reviews of Mariela Valdez

April 25, 2024

Dealership Rating
Employee Rating

The service department is very customer service oriented. They are responsive to any requests and they have great communication. The best part is that they have a system set up where updates, questions are p More

by Dijadiva2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaac Diaz, Jeremy Brinson

Helpful
Report | Print
Apr 26, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. Providing excellent customer service and clear communication is our top priority. We look forward to serving you again in the future!

April 25, 2024

Dealership Rating
Employee Rating

Mary is always so helpful every time i have to bring my car in for service! More

by Louiilow
Recommend Dealer
Yes

Other Employees Tagged: Mariana Lopez

Helpful
Report | Print
Apr 26, 2024

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words, Mary always goes above and beyond for our customers! We're delighted to have you as part of our automotive family.

April 20, 2024

Dealership Rating
Employee Rating

I really had a great experience with the staff. Perla and Mary (oh yeah the finance guy, i don't remember his name) made this journey easy. More

by Gsmith4Csfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vito Beato, Perla Avila

Helpful
Report | Print
Apr 23, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Perla, Mary, and our finance team made your car-buying experience smooth. We appreciate your business and look forward to serving you again in the future.

April 17, 2024

Dealership Rating
Employee Rating

Happy to bring my car here for service. Great customer service people and fast service of the vehicle. More

by Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 19, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership for your car service needs! We're delighted to hear you had a positive experience with our team. Looking forward to serving you again in the future!

April 16, 2024

Dealership Rating
Employee Rating

Mariela was Polite, prompt, knowledgeable, pleasant, helpful. She is an asset to your dealership. Highest rating. More

by Smccausl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Mariela! We're delighted to hear about your positive experience and appreciate your support. We look forward to assisting you again in the future.

April 13, 2024

Dealership Rating
Employee Rating

Poor planning & poor communication. How could you not have the parts for work that was planned 5 weeks prior to the appointment? Why is it my responsibility to keep callimg day after More

by jim.kost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

We sincerely apologize for the inconvenience you experienced. We will review our processes to ensure improved communication and timely service. Your feedback helps us improve. To discuss this please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

April 13, 2024

Dealership Rating
Employee Rating

Mariela has made the whole service process smooth. I know I will be on good hands when I go to the dealership More

by rafael mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Mariela provided you with excellent service. We'll make sure to pass on your compliments to her. See you next time!

April 12, 2024

Dealership Rating
Employee Rating

She saved the day when they found the wheel lock. when the car was serviced that was left at the. Dealer More

by N.Greene1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist with the wheel lock situation during your service visit. If you have any further needs, don't hesitate to reach out. Drive safely!

April 12, 2024

Dealership Rating
Employee Rating

It typically ok as other dealers. The service should be better since it considers a luxury car. More

by Mayau98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Woo

Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We appreciate your input and are always striving to improve our services to meet the standards expected of a luxury car dealership. We hope to have the opportunity to exceed your expectations in the future.

April 11, 2024

Dealership Rating
Employee Rating

Awesome dealership better than most Genesis nice clean waiting room coffee awesome place I mean it is Larissa was a good assistant help me out everything I needed thank you More

by Taylormike672
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Larissa and enjoyed our amenities. We appreciate your support and look forward to serving you again in the future!

1
2
3
4
...
13

Dealership Inventory (227 Vehicles)

used 2024 Genesis GV70 car, priced at $43,995
2024 Genesis GV70
used
Savile Silver exterior
Automatic
All-wheel Drive
$43,995
View Details
new 2025 Genesis GV80 car, priced at $67,645
2025 Genesis GV80
new
Capri Blue exterior
Automatic
All-wheel Drive
$67,645
View Details
used 2023 Genesis G70 car, priced at $40,895
2023 Genesis G70
used
Capri Blue exterior
Automatic
Rear-wheel Drive
$40,895
View Details
new 2025 Genesis GV70 car, priced at $53,745
2025 Genesis GV70
new
Storr Green exterior
Automatic
All-wheel Drive
$53,745
View Details
new 2025 Genesis GV70 car, priced at $48,390
2025 Genesis GV70
new
Uyuni White exterior
Automatic
All-wheel Drive
$48,390
View Details
new 2025 Genesis GV80 car, priced at $67,675
2025 Genesis GV80
new
Storr Green exterior
Automatic
All-wheel Drive
$67,675
View Details
View All Inventory