Marina Felix | Page 10

Marina was awesome. Very knowledgeable about my car. She is the reason I’m there Very knowledgeable about my car. She is the reason I’m there More

by JOSIER70 Verified Customer Verified Customer

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I scheduled a quick 2 yr service with only 13,000 miles. I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehi I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehicle. Despite no loaner and having my car ALL day due to recalls, they didn’t even bother to wash or charge my iD4. When picking up my vehicle, I had to ask what work was done. The service person didn’t really know and even suggested that this vehicle needed new brakes! I have had nothing but problems with VW. My previous “repair on 1 yr car” took 5 months which they then blamed on me!!! If you need to contact corporate you cannot. Even service department cannot contact corporate. Run from VW brand! More

by marielloyd1 Verified Customer Verified Customer

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Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns regarding my vehicle being service Sean came over took charge asking if I had time to wait very politely waited for 30 Minutes to be delivered the car directly from Lucas Technician saying that code was only for the low grade fuel been using soo recommended that start using Middle Grade only that was all and Sean said there’s no charge also said they added fuel injectors cleaner for free too! Amazing customer service thank you too all service and sales managers very friendly customer support team also there’s wi-fi , Coffee ,tea ,ho chocolate,cold fresh water , cable tv couches soo comfortable and clean enough to eat without having too much trouble must come get you new car or service and parts department has everything in stock too! 5stars More

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Marina is always pleasant to work with and super knowledgeable. My car was in for a 40k a d new tires. The service was fast and courteous. knowledgeable. My car was in for a 40k a d new tires. The service was fast and courteous. More

by dreamathis3 Verified Customer Verified Customer

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Dorito Brothers does a great job every time I have to take my car in for service. take my car in for service. More

by DMAPLE Verified Customer Verified Customer

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Great service, great communications, always meet or exceed their timelines given. Drop off and pick up service is a great addition.. exceed their timelines given. Drop off and pick up service is a great addition.. More

by STRTHMLTN Verified Customer Verified Customer

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Just a simple oil change and tire rotation. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. More

by TMULIOS Verified Customer Verified Customer

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Thank you for the great service. I never have issues bringing in my car for what it needs! I never have issues bringing in my car for what it needs! More

by LORAINECABRAL Verified Customer Verified Customer

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Quick, efficient solution to leaking coolant. Kevin kept us informed all the way, and went to bat for extended warranty. Kevin kept us informed all the way, and went to bat for extended warranty. More

by smyths Verified Customer Verified Customer

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Marina Felix is a great consultant, caring and efficient in what she does. She listens carefully then explain what has to be done in a way that is understandable. Entire staff work together and as a re in what she does. She listens carefully then explain what has to be done in a way that is understandable. Entire staff work together and as a result service is excellent. More

by Marilyn Verified Customer Verified Customer

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