Marina Felix | Page 13

Your process of “keep trying different things until we fix it” cost me $5,000 to essentially replace 4 fuel injectors. Not the level of expert service I would expect from an authorized VW dealership. Very fix it” cost me $5,000 to essentially replace 4 fuel injectors. Not the level of expert service I would expect from an authorized VW dealership. Very unsatisfied. More

by FRANKSPERLING Verified Customer Verified Customer

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Always first class. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek. More

by bkfonz Verified Customer Verified Customer

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Did what they promised to do. The car was clean at pickup. Everything works as it should. The car was clean at pickup. Everything works as it should. More

by AKUOLAS Verified Customer Verified Customer

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They are reliable quick and fast to take action in helping me everytime i have a problem on my car helping me everytime i have a problem on my car More

by SWEET_LADYMISS Verified Customer Verified Customer

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Easy to get appointment and get prompt service, Good service on the car most of the time service on the car most of the time More

by ASF69 Verified Customer Verified Customer

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Excellent repeated customer service from personnel: Gus (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and l (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and love my new 2024 Atlas cross sport- BLUE! More

by denise.h.m3 Verified Customer Verified Customer

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I purchased the ID 4 from the dealer after waiting 14 months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without hea months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without headlight until they got one to replace, happy I did not get into accident or tickets, sales people did not know how to work the car system and did not have enough experience. Finance is rude and does not smile. She treated us with no respect. The car had issues with the axles. It was sent four times for repair and has never been repaired. Finally, the service said I needed to change the tires for almost $1500, and the car remains unrepaired. Finally, I hired an attorney to file a lemon law. The factory paid off the car, and they paid me back for all my troubles. General manager when asked to reach me he first profiled me in social media before calling me, very bad More

by MSAMMOUR50 Verified Customer Verified Customer

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My 2020 Atlas Cross Sport has been serviced by Dirito Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been very responsive and helpful in helping me understand my vehicle. She is very knowledgeable. More

by GAMBY180 Verified Customer Verified Customer

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Marina, my service advisor was great. Answered all of my questions and got my car back to me the next day. I would go back again. Answered all of my questions and got my car back to me the next day. I would go back again. More

by NBELMORE Verified Customer Verified Customer

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Thank you for kindness Marina, always helpful with a smile! It's a clean waiting area, friendly staff. smile! It's a clean waiting area, friendly staff. More

by cembarandir Verified Customer Verified Customer

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