Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix | Page 14

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
913 Reviews

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.9

913 Reviews

Write a Review

913 Reviews of Marina Felix

June 07, 2025

Dealership Rating
Employee Rating

My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More

by hmcilhattan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a great experience with our team during your recall appointments. We're always here to help at Dirito Brothers Walnut Creek Volkswagen. If you have any more questions or needs, don't hesitate to reach out.

June 06, 2025

Dealership Rating
Employee Rating

An outstanding experience from start to finish—reliable, professional, and absolutely worth a solid five stars! More

by di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and wish you the best.

June 06, 2025

Dealership Rating
Employee Rating

Every thing went well and on time. We liked the video from mechanic, very informative. More

by MAKAMATRIX
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that everything met your expectations. It's great to know the video from our mechanic was helpful. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

June 01, 2025

Dealership Rating
Employee Rating

Everyone is very nice and professional. My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! More

by Kathleenostler
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: service not done correctly

Jun 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us, and it's wonderful to read that our Service Team provided you with a polite, professional experience. I would, however, like to speak with you to learn more about the recall work completed on your vehicle by our Service Team. When you have a moment, please reach out to me at your earliest convenience to further discuss. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 30, 2025

Dealership Rating
Employee Rating

The 5 stars I gave is for Marina and the young gentleman who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her na More

by HYDEEONG1765
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 01, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that your visit was pleasant, and that our team members were able to assist you professionally. If you would like to further discuss the level of customer service you received when calling our Service Department, please contact us at Dirito Brothers Walnut Creek Volkswagen.

May 26, 2025

Dealership Rating
Employee Rating

Good people make great employees make happy customers all of which can be found at Dirito Bros VW More

by IJCAREY
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

May 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support.

May 25, 2025

Dealership Rating
Employee Rating

Every thing worked and great as usual as I have my third GTI from this dealership. First two I leased this one I financed to own. More

by PARTHIS23
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your vehicle. We're glad to have you as a loyal customer. Enjoy your newly financed GTI.

May 15, 2025

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Employee Rating

Marina took very good care of us. Great communication. She was able to work around our schedule. More

by zooloo007
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to be of service and happy everything worked out smoothly for you. Take care.

May 15, 2025

Dealership Rating
Employee Rating

Great customer service, took great care of me. Very honest about what was needed for my car. More

by Lavernerice925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know that you experienced our honest customer service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen. Take care!

May 12, 2025

Dealership Rating
Employee Rating

I was helped by Marina Felix who was very helpful in every way. She was completely knowledgeable in every aspect of the service maintenance of my Volkswagen Tiquan including how to work the outside mir More

by PHILLIPSSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team at Dirito Brothers Walnut Creek Volkswagen provided helpful and knowledgeable service for your Volkswagen Tiguan. Thank you for the review.

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