Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix | Page 3

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
920 Reviews

Industry Experience

26 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

920 Reviews

Write a Review

920 Reviews of Marina Felix

March 13, 2026

Dealership Rating
Employee Rating

Just to say thank you for Erin who helped me and Sean for follow up on my windshield More

by ernestodiesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

Mar 14, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our team at Dirito Brothers Walnut Creek Volkswagen. Thanks for sharing your experience with us.

March 06, 2026

Dealership Rating
Employee Rating

An absolutely painless & wonderful car purchasing experience! Having multiple Volkswagen's the service department is the best in the business! More

by geoffrey.reimer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. We're glad our team and service department met your expectations. Your continued trust in our Volkswagen vehicles is appreciated.

March 02, 2026

Dealership Rating
Employee Rating

Friendly dearlership until you actually need something or there is an issue with your vehicle. My almost brand new (9k miles on it) ID4 stopped working, their offer of a solution is to just wait for a couple More

by ELLABESSETTE
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert, Sean Thomas

Mar 03, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know your feedback is very important to us. We would like to speak with you about your current experience when working on a buyback with our Sales Team, as well as the request for our Service Team to diagnose your Volkswagen ID.4. Whenever you can, would you give us a call so we may discuss this further? Thank you, Dirito Brothers Volkswagen 925-934-8224

March 01, 2026

Dealership Rating
Employee Rating

Overstaffed. Expensive Too many people standing around doing nothing. 12V battery replacement should be around $100, not $300. Instead you create a short-li More

by ORINDABILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 02, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your service experience is important to us. We would like the chance to speak with you about the pricing provided to you for battery replacement by our Service Team. Please give us a call when you have a moment to further discuss. Thank you, Dirito Brothers Volkswagen 925-934-8224

February 28, 2026

Dealership Rating
Employee Rating

Marina did a great job and my repairs were done within the time promised. Yay More

by wmascitto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

Mar 01, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad our team at Dirito Brothers Walnut Creek Volkswagen met your expectations with the repairs. We appreciate your support.

February 28, 2026

Dealership Rating
Employee Rating

Always feel confident bringing my car in for an annual service to Dorito. My service Rep,, Marina, is so efficient and knowledgeable. I bought my car new from Dorito in 2017 and it’s probably the best car More

by KATHIEPAUL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your annual service and for your kind words about our team. We're glad to hear your car has served you well. We appreciate your loyalty since 2017.

February 27, 2026

Dealership Rating
Employee Rating

Excellent service even had uber take me to broadway shopping plaza people are also very polite More

by BREATHEASYCPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

Feb 28, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our team's service at Dirito Brothers Walnut Creek Volkswagen. We’re glad the Uber arrangement was helpful. We appreciate your feedback.

February 26, 2026

Dealership Rating
Employee Rating

We would recommend Dirito Bros without hesitation. Their experienced and pleasant personnel made our purchase a good experience. More

by susanchaconas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. We're glad our team could make your purchase smooth. We appreciate your kind words.

February 22, 2026

Dealership Rating
Employee Rating

Marina is amazing and wonderful. I appreciated working with her because she answered all my questions, addressed all my concerns and made sure my car was able to be picked up in a ti More

by Dee Olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Sean Thomas

Feb 23, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team could assist you effectively at Dirito Brothers Walnut Creek Volkswagen. We appreciate your continued support.

February 15, 2026

Dealership Rating
Employee Rating

Thank you, Marina , and the team. You are awesome and make me feel like family. More

by MOMMACHIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris

Feb 16, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Marina and our team. Making you feel like family is important to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you again.

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