Marina Felix | Page 4

I had an appointment for 9:30 AM. I arrived at 9:20 10 minutes early. I was asked to wait as there were only two service consultants available. There were two other people waiting pri I arrived at 9:20 10 minutes early. I was asked to wait as there were only two service consultants available. There were two other people waiting prior to me. I assumed the weight would not be in after a half an hour, and watching not only the two people that were there previously be helped but people that came after me be helped. I decided to leave, unfortunately whether or not I choose to utilize your services in the future will be completely dependent upon the response to this survey. The ball is in your court. My business and time are much too valuable to give to someone that does not appreciate both. More

by morganwilliams4 Verified Customer Verified Customer

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Folks are always friendly. VW parts ordering is inefficient. Two part took over 18 months to arrive. VW parts ordering is inefficient. Two part took over 18 months to arrive. More

by blackjack99 Verified Customer Verified Customer

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Staff was very friendly but the issue I mainly brought this in for still exists. I feel like I was not taken seriously and expensive diagnostics are favored over really finding what’s wrong starting with this in for still exists. I feel like I was not taken seriously and expensive diagnostics are favored over really finding what’s wrong starting with less expensive, all-day testing. Also the fact that you cannot talk w a technician is also a major downside. I feel let down by VW. More

by wassermaedchen72 Verified Customer Verified Customer

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Marina was great! she took me my service broke down all that was needed and ordered me lift ride. Thank you. she took me my service broke down all that was needed and ordered me lift ride. Thank you. More

by SDN03 Verified Customer Verified Customer

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My service was excellent and very good price for the tires I got from dealer and also my service advisor ms. Marina delivered an excellent to me so I’m really appreciate that. Thank you tires I got from dealer and also my service advisor ms. Marina delivered an excellent to me so I’m really appreciate that. Thank you More

by SJALILI68 Verified Customer Verified Customer

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Polite employees, took care my appointment right at the time I arrived, tried answer my concern. time I arrived, tried answer my concern. More

by datscheung Verified Customer Verified Customer

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Responsive, Clear communication Helpful Goes above and beyond Professional Caring Understandable Validating Informative Timely Convenient Helps with transportation to and from Dealership and beyond Professional Caring Understandable Validating Informative Timely Convenient Helps with transportation to and from Dealership More

by SCOTTYSGIRL1 Verified Customer Verified Customer

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The experience was great very helpful stuff. Got my car in and out. Communication was perfect. Got my car in and out. Communication was perfect. More

by BZUMBO Verified Customer Verified Customer

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It was great to have a Lyft bring me to and from work, and everything went very quickly and everything went very quickly More

by MIKEFRITCH Verified Customer Verified Customer

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One of the easiest and best dealerships in the Bay Area. Great sales and service teams Great sales and service teams More

by PAULETICH0 Verified Customer Verified Customer

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