Marina Felix | Page 79

Each time that I have taken my car in the staff has always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. More

by janeljc1 Verified Customer Verified Customer

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They where very nice and professional specially Marina by helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible More

by Reyde77 Verified Customer Verified Customer

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I have 2010 Volkswagen Eos with a new clutch and rebuilt engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation about your recommended $7,800 total replacement estimate. I was brushed off when asked if there were any less expensive options than a new transmission in a 130,000 mile, 10-year-old car worth no more than $7000, AFTER tranny replacement. Basically, for all intents and purposes I was told my car was totaled, and sent on my way. There are rebuilt and used options on transmissions, but I was told Dirito would have nothing to do with that--it was new or nothing. I asked if we could change the fluid to see if that would help, and was told that would be $500 (it has been quoted to me at $225 to $350 at other very reputable shops in Concord and Walnut Creek). I am retired and live on a very limited fixed income. I drive about 5,000 miles a year, if that. I can't see paying $1.50 a mile over the next year for a new transmission that will likely last another 95,000 miles and 20 years beyond my needs--it doesn't make economic sense. I can buy a used, 65K mile old trans with a 6,000 mile warranty for $900, and installation will be another $1,500. I can buy a rebuilt tranny for $2000 with a much longer warranty. To be a resource I find useful to my needs, I need a service partner that will work with me to dramatically lower the cost of this, and I am finding that elsewhere. I am a big fan of Audis and VWs (my last car was an Audi TTS). I didn't plan on keeping the EOS for more than another year, and was then planning on buying a Golf GTI or R. I regret saying that I can't possibly see it coming from Dirito Bros. given the lack of care, service, and flexibility. It has NOT been a good experience. You asked; there you go. More

by GDAMarin Verified Customer Verified Customer

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Was there for over 4.5 hours for my 75,000Not many Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t ha Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t have to wait so long... I want dirito bros. to earn my trust again... your move, dirito bros.... will upgrade my rating AFTER I hear from senior staff...!!! More

by Drewpy68 Verified Customer Verified Customer

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Marina went out of her way to help me with a safety issue. She is kind and considerate. She will now be my 'go to' person. Many thanks issue. She is kind and considerate. She will now be my 'go to' person. Many thanks More

by JUDIEANNB Verified Customer Verified Customer

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I was greeted immediately upon arriving for my appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehic appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehicle would be ready for pick-up. I was contacted by text when my vehicle was complete, on time and at the price that was quoted....no surprises. Car was clean and everything was handled with Covid care. More

by MICHAELOLSON51 Verified Customer Verified Customer

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Gus and Jim went above and beyond! Thank you so much for your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service guy half-assed. Kevin helped with my brakes, rotors and airbag and headlight recalls. So he didn’t really update me or text me but I called to check up on it and it sounded like he had a long day. My tire pressure light came on the day I picked it up so I don’t know if that job was completed there either... I’ll be going to the gas station Air pumps to check on my tires myself. Marina picked up the call when I called Regarding the incomplete Airbag recall job. She was nice and told me to come back so they could Look at it. More

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Shuttle service Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. Fo Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. For some reason three drivers were dispatched and none could find my house. Eventually I called an UBER driver and paid for the ride myself - I wish a reimbursement had been offered by Dirito Bros. More

by GILL1 Verified Customer Verified Customer

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Due to good ol’ COVID-19, I didn’t think I had a hope of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of the Global pandemic. The factory in Germany didn’t have any in stock. There was no way that Marina could give me a firm date on when I would have my car back due to all of these things that were out of our control. Marina was able to assist me in obtaining alternate transportation that worked for my family in the mean time. She kept me updated as she received information and when the parts did arrive, my car was ready to go at the time she told me it would be, and the process was very clean, calm and comfortable. I have always had great service at this facility and this was just another example of the top notch customer service the staff strives to provide. More

by DBRUCE0527 Verified Customer Verified Customer

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I love Dirito Brothers VW. Everyone is friendly and knowledge. I never have a problem that can’t be solved. I recommend them to everyone knowledge. I never have a problem that can’t be solved. I recommend them to everyone More

by smbonham54 Verified Customer Verified Customer

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