Marina Felix | Page 80

Marina is a Star! ⭐️ She always is there when I need help and goes to the end to help you. I have nothing but 10’s for her and the staff at Dirito Bro’s. Walnut Creek. and goes to the end to help you. I have nothing but 10’s for her and the staff at Dirito Bro’s. Walnut Creek. More

by ACEDELUXESTUDIOS Verified Customer Verified Customer

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Excellence in Customer Service Always the best feeling when you deal with the service and sales personnel at Dirito Brothers. They are professional and courteous and go the extra m Always the best feeling when you deal with the service and sales personnel at Dirito Brothers. They are professional and courteous and go the extra mile. Thanks for a job well done. More

by eric.throne.csr Verified Customer Verified Customer

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Always a pleasure dealing with the staff. Repairs are done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership. More

by EDEAN56 Verified Customer Verified Customer

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Dealership was clean, took the appropriate requirements for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I ha for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I haven’t had or seen any problems with my car. More

by RYANBENISON Verified Customer Verified Customer

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Marina is an AMAZING Service Rep. Tim took care of me once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! More

by JSTEVENSON411 Verified Customer Verified Customer

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Marina was great! Got me taken care of and updated me on the situation with my car, in a timely Manner. Thank you Dorito bros! the situation with my car, in a timely Manner. Thank you Dorito bros! More

by JASLENE4410 Verified Customer Verified Customer

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My Tiguan got repairs done at the roof area and water was leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. More

by JORANACA Verified Customer Verified Customer

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Great and fast service. Staff was super friendly and Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. More

by MIKEYSURAAG Verified Customer Verified Customer

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Excellent Service But Substandard Vehicle Clean-Up Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping m Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping me informed of the diagnostic findings and the necessary and recommended actions. For the latter, it included the cleaning of carbon sludge from the intake system--which was performed. Disappointingly, upon arriving home I noticed considerable amounts of carbon deposits splattered on the grille, front bumper and fenders of my car's white exterior. While I understand that there are cleaning limitations due to the Covid-19 situation, I do not expect to find evidence of the (internal) services performed displayed on the car's exterior. It leads one to think that if highly visible and easy-to-remedy sloppiness on a car's exterior is not addressed, what other shortcomings are present that the customer cannot see? Five stars for Marina's service, three stars for the lack of follow-through and cleanup on the part of the technician. I've enjoyed 5+ years of excellent service with Marina at Dirito Brothers and I'm optimistic that future visits will see this latest quality control issue fully rectified. More

by jponeill4 Verified Customer Verified Customer

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There was a misunderstanding on my appointment date that day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the vehicle was not wash and dry due to covid situation. More

by MSMARTIJA Verified Customer Verified Customer

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