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Marina Felix
Marina Felix | Page 84
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
912 Reviews
Industry Experience
26 yrs, 10 mos
Languages Spoken
English
Spanish
912 Reviews
Write a Review
912 Reviews of Marina Felix
March 07, 2020
great service Marina was very through explaining results of auto maintenance. She showed pictures of car parts that need attention (replaced). Marina was articulate Marina was very through explaining results of auto maintenance. She showed pictures of car parts that need attention (replaced). Marina was articulate and knowledgeable of my auto service needed. More
by DIATHMP87
Verified CustomerOther Employees Tagged: Kevin Hubert , RICHARD MAXWELL
March 05, 2020
Friendly, informative service department. Checked in and updated me throughout my wait. Pleasant waiting room. I will continue to bring my vehicles to this location. updated me throughout my wait. Pleasant waiting room. I will continue to bring my vehicles to this location. More
by MONICA
Other Employees Tagged: Marc Venturella
March 05, 2020
Quick and easy service call The check-in and paperwork went smoothly and the work was done in less than the two hours originally estimated. All in all, it was very efficient and The check-in and paperwork went smoothly and the work was done in less than the two hours originally estimated. All in all, it was very efficient and personable. More
by B.POITEVIN
March 05, 2020
Great Job Marina Marina was very helpful with ensuring that my warranties covered all service and repair, making several calls to the 3rd party vendor. She was very r Marina was very helpful with ensuring that my warranties covered all service and repair, making several calls to the 3rd party vendor. She was very responsive and made my visit very easy. More
by sr003
March 05, 2020
Great service from Marina. She was knowledgeable and friendly. Communicates by text throughout the day letting me know the diagnosis and progress. car was ready on time. friendly. Communicates by text throughout the day letting me know the diagnosis and progress. car was ready on time. More
by david
March 04, 2020
My 2019 Volkswagen e-golf got a piece of metal stuck in the tire. I had limited time because of work. They managed to squeeze me in and put a new tire on my vehicle. They are courteous, professional, hones the tire. I had limited time because of work. They managed to squeeze me in and put a new tire on my vehicle. They are courteous, professional, honest and I even got get a discount thanks to my service advisor and the parts manager. Good people and a great dealership. If you have a Volkswagen you can't go wrong taking your vehicle to dirito Brothers Volkswagen. thank you everyone for taking care of me :-) More
by OSHKHASH
Other Employees Tagged: I must give a shout-out Dwayne in a parts department for taking care of me oh, thank you so much.
March 03, 2020
Excellent Service It was easy to schedule the appointment. Staff was extremely professional. Everything promised was delivered - and they found me a discount! I will sc It was easy to schedule the appointment. Staff was extremely professional. Everything promised was delivered - and they found me a discount! I will schedule all my service appointments here. More
by LR_AZCONA
Other Employees Tagged: Kevin Hubert
March 02, 2020
Backseat was fixed and seats were detailed after work was completed to removed any smudges etc. rental car was set up while work was being completed and was very easy process. There were some scratches on completed to removed any smudges etc. rental car was set up while work was being completed and was very easy process. There were some scratches on the bottom plastic panel of my seat from the work and removing the entire middle row seat and they offered to order a whole new plastic piece and replace for me once it arrives. More
by aislinn.phillips1
Other Employees Tagged: Tim Luong
March 01, 2020
Marina is a real professional and she knows how to take good care of clients. It makes a big difference and makes me want to go back to Dirito Brothers. Thank you! good care of clients. It makes a big difference and makes me want to go back to Dirito Brothers. Thank you! More
by PATRIZAM.PZ
February 29, 2020
Excellent Service After having a horrible experience at a different dealership, I contacted Dirito VW and spoke to Marina. She listened to my issues and worked to resol After having a horrible experience at a different dealership, I contacted Dirito VW and spoke to Marina. She listened to my issues and worked to resolve. Her professionalism and care for customers were apparent from the beginning and after resolving my repairs, I am a happy customer again. Thank you Marina! More
by dmaga
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