Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix | Page 83

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
912 Reviews

Industry Experience

26 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.9

912 Reviews

Write a Review

912 Reviews of Marina Felix

April 04, 2020

Dealership Rating
Employee Rating

Professional and friendly Always courteous and professional. From vehicle drop off to pick up, the service department makes it easy and communicates very quickly any updates or More

by Scorpion5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a review about your experience here.

March 25, 2020

Dealership Rating
Employee Rating

A terrific place to have your vehicle serviced. Every time I come to Dirito Brothers, it is a great experience. The staff is always professional and courteous and makes you feel at home. Thanks, D More

by eric.throne.csr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels, Kevin Hubert , Jim Cord, Oscar Dryden, Danny Keen, Tim Luong

Apr 03, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business over the years, we appreciate it!

March 24, 2020

Dealership Rating
Employee Rating

Always top notch service and I’m treated with respect. I’ve been taking my care to DB for years and will continue to do so. More

by dario_clark
Recommend Dealer
Yes

Other Employees Tagged: Tim Luong

Apr 03, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business over the years!

March 22, 2020

Dealership Rating
Employee Rating

Easy, quick and Marina was super informative. Marina is always informative and super efficient. Really like how she keeps in contact if there is something going on with car. Marina is nice pleasan More

by juliamyall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2020

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear Julia, thank you so much for the feedback!

March 21, 2020

Dealership Rating
Employee Rating

Marina was exceptional! I really appreciate her service and sense of urgency. She’s a very pleasant person to interact with! Thank you for the great service. More

by RYANMDURANTE
Recommend Dealer
Yes
Mar 23, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Ryan! It's great to hear that Marina has been provided such top-notch service!

March 18, 2020

Dealership Rating
Employee Rating

Been going there a LONG TIME..NEVER DISAPPOINTED!KEVIN Been going there a LONG TIME.. NEVER DISAPPOINTED! KEVIN IS ALWAYS GREAT NOW MARINA... ALL GREAT , always accommodating and pleasant I can always More

by GARRISONAND
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Mar 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this terrific review, we really appreciate it!

March 13, 2020

Dealership Rating
Employee Rating

I love the services that was made. Marina was kind and professional. Needs to be Improved on acknowledging and welcoming people, not knowing where to go for getting help when entering the building, It w More

by TINA.A.YNIGUEZ
Recommend Dealer
No
Apr 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, please accept our apologies for your unsatisfactory experience, that is certainly not indicative of our usual high level of service.

March 12, 2020

Dealership Rating
Employee Rating

Fast, friendly and efficient service. Good communication. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. More

by SPIDERKLEIN
Recommend Dealer
Yes
Mar 17, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review, it's great to hear that our efforts to keep our customers informed are appreciated!

March 10, 2020

Dealership Rating
Employee Rating

The service staff always very friendly professional. The man who greeted me as I drove up and directed me to a service advisor was very nice. More

by MISCHWA
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa , Tim Luong

Mar 17, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review!

March 07, 2020

Dealership Rating
Employee Rating

Friendly and professional. They were very accommodating even though it was such a busy morning. Price for the service seemed very reasonable. I've been coming to Dirito for 14 years and they keep getting b More

by TONYMONITTO
Recommend Dealer
Yes
Mar 17, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Tony! We really appreciate you trusting us with your business over the years!

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